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Measuring organizational improvement impact : a practical guide to successfully linking organizational improvement measures

Author: Richard Y Chang; Paul De Young
Publisher: London : Kogan Page, ©1996.
Series: Quality improvement series.; Richard Chang Associates practical guidebook.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This guidebook aims to demonstrate how companies can target and evaluate performance goals at organizational, departmental or team level. It includes examples and reproducible assessment sheets  Read more...

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Document Type: Book
All Authors / Contributors: Richard Y Chang; Paul De Young
ISBN: 074942012X 9780749420123
OCLC Number: 36514701
Description: viii, 112 pages : illustrations ; 25 cm.
Contents: A quick look at measurement; measurement in action; step 1 - develop performance targets; step 2 - identify work group functions; step 3 - develop key result areas; step 4 - develop key indicators; step 5 - data collection; step 6 - gather baseline data; step 7 - establish work group objectives; step 8 - implement plans; reproducible forms and worksheets.
Series Title: Quality improvement series.; Richard Chang Associates practical guidebook.
Responsibility: Richard Y. Chang, Paul De Young.

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