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Measuring performance : expert solutions to everyday challenges

Author: Robert S Kaplan; Harvard Business School.
Publisher: Boston, Mass. : Harvard Business Press, ©2009.
Series: Pocket mentor series.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed,  Read more...
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Additional Physical Format: Online version:
Measuring performance.
Boston, Mass. : Harvard Business Press, ©2009
(OCoLC)762385495
Document Type: Book
All Authors / Contributors: Robert S Kaplan; Harvard Business School.
ISBN: 9781422129708 1422129705
OCLC Number: 317453038
Description: xii, 108 pages : illustrations ; 18 cm.
Contents: Measuring performance :The basics. An overview of performance measurement ; Understanding key performance indicators ; Understanding performance measurement systems ; Step 1: Deciding what to measure ; Step 2: Gathering performance data ; Step 3: Interpreting performance data ; Avoiding common mistakes ; Maura's story. --
Tips and tools. Tools for measuring performance ; Test yourself ; To learn more ; Sources for measuring performance.
Series Title: Pocket mentor series.
Responsibility: Harvard Business Press.

Abstract:

Often managers need to assess both financial and non-financial performance. What process would you use to measure things that are not easily quantifiable?  Read more...

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