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Measuring quality : performance measurement in libraries

Author: Roswitha Poll; Peter te Boekhorst
Publisher: München : K.G. Saur, 2007.
Series: IFLA publications, 127.
Edition/Format:   Print book   Computer File : English : 2nd rev. edView all editions and formats
Database:WorldCat
Summary:
"The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages." "After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples  Read more...
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Material Type: Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Roswitha Poll; Peter te Boekhorst
ISBN: 9783598220333 3598220332 9783598440281 3598440286
OCLC Number: 169967474
Description: 269 pages : illustrations ; 22 cm.
Contents: 1. role of performance indicators in quality management --
2. Indicators of impact or outcome --
3. Overview of the indicators --
4. Description of the indicators --
5. List of indicators --
A. Resources, infrastructure --
B. Use --
C. Efficiency --
D. Potentials and development --
Annex 1. Calculating costs --
Annex 2. Main sources of the indicators.
Series Title: IFLA publications, 127.
Responsibility: Roswitha Poll, Peter te Boekhorst.
More information:

Abstract:

"The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages." "After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator." "The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries."--Jacket.

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Primary Entity

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