skip to content
Measuring quality : performance measurement in libraries Preview this item
ClosePreview this item
Checking...

Measuring quality : performance measurement in libraries

Author: Roswitha Poll; Peter te Boekhorst
Publisher: München : K.G. Saur, 2007.
Series: IFLA publications, 127.
Edition/Format:   Book   Computer File : English : 2nd rev. edView all editions and formats
Database:WorldCat
Summary:
"The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages." "After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Roswitha Poll; Peter te Boekhorst
ISBN: 9783598220333 3598220332 9783598440281 3598440286
OCLC Number: 169967474
Description: 269 p. : ill. ; 22 cm.
Contents: 1. role of performance indicators in quality management --
2. Indicators of impact or outcome --
3. Overview of the indicators --
4. Description of the indicators --
5. List of indicators --
A. Resources, infrastructure --
B. Use --
C. Efficiency --
D. Potentials and development --
Annex 1. Calculating costs --
Annex 2. Main sources of the indicators.
Series Title: IFLA publications, 127.
Responsibility: Roswitha Poll, Peter te Boekhorst.
More information:

Abstract:

"The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages." "After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator." "The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries."--BOOK JACKET.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


<http://www.worldcat.org/oclc/169967474>
library:oclcnum"169967474"
library:placeOfPublication
library:placeOfPublication
owl:sameAs<info:oclcnum/169967474>
rdf:typeschema:Book
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
<http://id.worldcat.org/fast/1082682>
rdf:typeschema:Intangible
schema:name"Public libraries--Evaluation"@en
schema:name"Public libraries--Evaluation."@en
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
schema:about
<http://id.worldcat.org/fast/795036>
rdf:typeschema:Intangible
schema:name"Academic libraries--Evaluation"@en
schema:name"Academic libraries--Evaluation."@en
schema:about
schema:about
schema:bookEdition"2nd rev. ed."
schema:contributor
schema:creator
schema:datePublished"2007"
schema:exampleOfWork<http://worldcat.org/entity/work/id/800759621>
schema:inLanguage"en"
schema:name"Measuring quality : performance measurement in libraries"@en
schema:numberOfPages"269"
schema:publisher
schema:reviews
rdf:typeschema:Review
schema:itemReviewed<http://www.worldcat.org/oclc/169967474>
schema:reviewBody""The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages." "After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator." "The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries."--BOOK JACKET."
schema:url
schema:workExample
schema:workExample
schema:workExample
umbel:isLike<http://d-nb.info/984732241>

Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.