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Measuring the effectiveness of service management on priority assessment : a case study for the Ritz-Carlton Hotel Company

Author: Andrew Jacobson
Publisher: 1996.
Dissertation: M.S. Rochester Institute of Technology 1996
Edition/Format:   Thesis/dissertation : Thesis/dissertation : Manuscript   Archival Material : English
Database:WorldCat
Summary:
This study measures the effectiveness of various approaches to a process management system. The internal customer provides insight on how the Ritz-Carlton Hotel Company goes about measuring its priorities, and provides a model for the rest of the hotel industry.
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Material Type: Thesis/dissertation, Manuscript, Internet resource
Document Type: Book, Archival Material, Internet Resource
All Authors / Contributors: Andrew Jacobson
OCLC Number: 41942056
Notes: Typescript.
Description: 48 leaves, [3] leaves of plates : illustrations ; 29 cm
Responsibility: by Andrew Jacobson.

Abstract:

This study measures the effectiveness of various approaches to a process management system. The internal customer provides insight on how the Ritz-Carlton Hotel Company goes about measuring its priorities, and provides a model for the rest of the hotel industry.

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