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Measuring the ROI of knowledge management

Author: Helen Roche, (Reports commissioning editor); Ark Group.
Publisher: London : Ark Group, 2013.
Edition/Format:   Print book : English

Successfully measure and demonstrate the ROI of your KM initiatives.


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Document Type: Book
All Authors / Contributors: Helen Roche, (Reports commissioning editor); Ark Group.
ISBN: 9781908640819 1908640812
OCLC Number: 839769530
Description: xi, 78 pages ; 27 cm
Contents: Executive summary...VII About the authors ...IX Expert analysis 1: Return on investment and KM... 1 By Stephanie Barnes, Missing Puzzle Piece Consulting Maximizing ROI..1 Reasons to measure ROI...1 Determining ROI.2 Conclusion...7 Expert analysis 2: Calculating return on investment from knowledge management pilot projects... 11 By Dr Nick Milton, Knoco Ltd Steps for measuring KM ...12 Measuring ROI on Communities of Practice...14 Conclusion...15 Expert analysis 3: Determining the ROI of knowledge management programmes ... 17 By James Gunn, Tacit Connexions Ltd KM's track record - Executive scepticism...17 Knowledge management - A 'multi-disciplinary discipline'...18 Knowledge management - A 'wicked' problem?...18 Shaping the business case...19 The causal link diagram...20 Clarity of definitions - Avoiding 'wickedness' ...21 Cost of quality arguments...22 Benefits management...22 Expert analysis 4: Justifying the investment in knowledge management... 25 By Tim Hawley, Arup Consulting The challenge...25 Grounding knowledge management in the realities of the business needs...25 Building the business case...27 Structuring the business case ...28 Measuring benefits delivery...29 Success stories..31 Expert analysis 5: Showing the positive financial impact of KM in law firms ... 33 By Jack Bostelman, KM/JD Consulting LLC, and Chris Boyd, Wilson Sonsini Goodrich & Rosati What do we mean by 'knowledge management'?...33 Key financial drivers for law firms...34 How KM can influence these financial drivers...37 Deciding how to prioritize KM projects...42 Conclusion...43 Expert analysis 6: Assessing KM - The impacts in Singapore's Government and public sector agencies ... 45 By Dr Madanmohan Rao, editor, The KM Chronicles Metrics frameworks...45 KM metrics and impacts in the private sector ...45 KM ROI in government and the public sector...48 Conclusion...51 Expert analysis 7: Return on Knowledge (ROK)A'... 53 By Catherine Boissonnet, VEDALIS Ltd Well defined KM strategies can influence innovation, performance, and productivity ...53 Saving time and reducing the cost of processing information: What if KM made the difference? ...55 KM can make a difference...56 Conclusion...59 Case study 1: Measurements on Proactive Reviews... 61 By Ditte Kolbaek, Aalborg University, Copenhagen (and former manager of organisational learning for Oracle) Proactive Reviews...61 The Organisational Learning Spiral...61 Measurements..63 Measuring the impact of and return on Proactive Reviews...65 Case study 2: Measuring the impact of knowledge management activities on program outcomes... 69 By Kimiz Dalkir, PhD, associate professor, School of Information Studies, McGill University, and Susan McIntyre, knowledge manager, Defence Research and Development Canada - Centre for Security Science KM as enabler..69 General approach to assess ROI ...69 Components of the RMAF ...70 Performance indicators ...71 Data collection.73 Analysis and indicators of KM success...73 Usefulness for KM measurement ...75
Responsibility: edited by Helen Roche.


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