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Mediating citizen complaints against police officers : a guide for police and community leaders

Author: Samuel Walker; Carol Archbold; Leigh Herbst; United States. Department of Justice. Office of Community Oriented Policing Services.
Publisher: Washington, D.C. (1100 Vermont Ave., NW, Washington, DC 20530) : U.S. Dept. of Justice, Office of Community Oriented Policing Services, 2002.
Edition/Format:   Print book : National government publication : EnglishView all editions and formats
Database:WorldCat
Summary:
This report provides guidance in helping police and community leaders develop successful mediation programs for addressing citizen complaints against police officers. The first chapter defines mediation as "the informal resolution of a complaint or dispute between two parties through a face-to-face meeting in which a professional mediator serves as a neutral facilitator and where both parties ultimately agree that  Read more...
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Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Additional Physical Format: Online version:
Walker, Samuel, 1942-
Mediating citizen complaints against police officers.
Washington, D.C. (1100 Vermont Ave., NW, Washington, DC 20530) : U.S. Dept. of Justice, Office of Community Oriented Policing Services, 2002
(OCoLC)605711295
Online version:
Walker, Samuel, 1942-
Mediating citizen complaints against police officers.
Washington, D.C. (1100 Vermont Ave., NW, Washington, DC 20530) : U.S. Dept. of Justice, Office of Community Oriented Policing Services, 2002
(OCoLC)605931459
Material Type: Government publication, National government publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Samuel Walker; Carol Archbold; Leigh Herbst; United States. Department of Justice. Office of Community Oriented Policing Services.
OCLC Number: 50859867
Notes: Shipping list no.: 2003-0009-P.
"Created date: August 2, 2002"--Page 4 of cover.
"E04021486"--Page 4 of cover.
Description: vii, 73 pages ; 28 cm
Contents: Acknowledgements --
About the authors --
Introduction --
Chap. 1. Mediation : definition and goals --
Chap. 2. Potential benefits of mediation --
Chap. 3. Key issues in mediation --
Chap. 4. Existing citizen complaint mediation programs --
Chap. 5. Planning for a successful mediation program --
Conclusion --
References.
Other Titles: Guide for police and community leaders
Responsibility: authors, Samuel Walker, Carol Archbold, Leigh Herbst.

Abstract:

This report provides guidance in helping police and community leaders develop successful mediation programs for addressing citizen complaints against police officers. The first chapter defines mediation as "the informal resolution of a complaint or dispute between two parties through a face-to-face meeting in which a professional mediator serves as a neutral facilitator and where both parties ultimately agree that an acceptable resolution has been reached." The goals of mediation are to achieve understanding of the issues involved in the complaint, solve any problems associated with the complaint, and achieve reconciliation between the parties. The second chapter outlines the potential benefits of mediation for police officers, citizen complainants, police accountability, community policing, the complaint process, and the criminal justice system. The third chapter discusses the key issues in developing a mediation program for citizen complaints against police. Among the issues addressed are voluntary participation, case eligibility, the mediation of racial and ethnic-related complaints, the mediation of complaints by women, potential language and cultural barriers, case screening, police discipline and accountability, and getting both sides to the table. Other issues addressed pertain to the mediation session itself and the enforcement of agreements. Chapter four presents results from a survey of existing citizen complaint mediation programs. The concluding chapter describes a model for a successful mediation program for citizen complaints against police. 100 references.

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