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The mediation process : practical strategies for resolving conflict

Author: Christopher W Moore
Publisher: San Francisco : Jossey-Bass, 1986.
Series: Jossey-Bass social and behavioral science series.
Edition/Format:   Print book : English : 1st edView all editions and formats
Database:WorldCat
Summary:

Provides mediators and other professionals who use mediationsuch as lawyers, therapists, and personnel managerswith comprehensive, step-by-step instruction in effective dispute resolution strategies.

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Additional Physical Format: Online version:
Moore, Christopher W., 1947-
Mediation process.
San Francisco : Jossey-Bass, 1986
(OCoLC)647102176
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Christopher W Moore
ISBN: 0875896731 9780875896731
OCLC Number: 12978674
Description: xxii, 348 pages : illustrations ; 24 cm.
Contents: Part one: Understanding dispute resolution and mediation --
Approaches to managing and resolving conflict --
How mediation works --
Part two: Laying the groundwork for effective mediation --
Initial contacts with the disputing parties --
Selecting a strategy to guide mediation --
Collecting and analyzing background information --
Designing a detailed plan for mediation --
Building trust and cooperation --
Part three: Conducting productive mediation --
Beginning the mediation session --
Defining issues and setting an agenda --
Uncovering hidden interests of the disputing parties --
Generating options for settlement --
Part four: Reaching a settlement --
Assessing options for settlement --
Final bargaining --
Achieving formal settlement --
Strategies for dealing with special situations --
Conclusion --
Resource A: Code of professional conduct --
Resource B: Sample contact letter --
Resource C: Sample waiver and consent form --
Resource D: Sample agreements.
Series Title: Jossey-Bass social and behavioral science series.
Responsibility: Christopher W. Moore.
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Destined to become the standard work for practitioners and students of the mediation process.''

 
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