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The mediation process : practical strategies for resolving conflict

Author: Christopher W Moore
Publisher: San Francisco, CA : Jossey-Bass, ©2014.
Edition/Format:   Print book : English : 4th edView all editions and formats
Summary:
"This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is a practical blend of theory, research, and practice with a useful "how to" approach to resolving disputes at various stages of development and resolution. Its case studies present a range of successful applications of mediation (interpersonal, child custody and divorce, commercial, business,  Read more...
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Details

Genre/Form: Guides, manuels, etc
Études de cas
Document Type: Book
All Authors / Contributors: Christopher W Moore
ISBN: 9781118304303 1118304306
OCLC Number: 896890510
Description: xvi, 686 p
Contents: Approaches for managing and resolving disputes and conflicts --
The mediation process : mediator roles, functions, approaches, and procedures --
The practice of mediation --
Conflict analysis : understanding the causes of conflicts and opportunities for collaboration --
Negotiation and conflict resolution --
The mediation process : an overview --
Making initial contacts with disputing parties --
Collecting and analyzing background information --
Designing a plan for mediation --
Beginning mediation --
Presenting parties' initial perspectives and developing an agenda --
Educating about issues, needs, and interests and framing problems to be resolved --
Generating options and problem solving --
Evaluating and refining options for understandings and agreements --
Reaching understandings and agreements and achieving closure --
Implementing and monitoring understandings and agreements --
Strategies for responding to special situations --
Strategies for multiparty mediation --
Toward an excellent practice for mediation.
Responsibility: Christopher W. Moore.

Abstract:

This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful how to  Read more...

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