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The mediation process : practical strategies for resolving conflict

Author: Christopher W Moore
Publisher: San Francisco, CA : Jossey-Bass, [2014]
Edition/Format:   eBook : Document : English : Fourth editionView all editions and formats
Summary:

This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful how to  Read more...

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Genre/Form: Livres électroniques
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Christopher W Moore
ISBN: 9781118421529 1118421523
OCLC Number: 904314771
Notes: Titre de l'écran-titre (visionné le 22 juil. 2015).
TRAITEMENT SOMMAIRE.
Description: 1 online resource (1 ressource en ligne (1 v.))
Contents: Approaches for managing and resolving disputes and conflicts --
The mediation process : mediator roles, functions, approaches, and procedures --
The practice of mediation --
Conflict analysis : understanding the causes of conflicts and opportunities for collaboration --
Negotiation and conflict resolution --
The mediation process : an overview --
Making initial contacts with disputing parties --
Collecting and analyzing background information --
Designing a plan for mediation --
Beginning mediation --
Presenting parties' initial perspectives and developing an agenda --
Educating about issues, needs, and interests and framing problems to be resolved --
Generating options and problem solving --
Evaluating and refining options for understandings and agreements --
Reaching understandings and agreements and achieving closure --
Implementing and monitoring understandings and agreements --
Strategies for responding to special situations --
Strategies for multiparty mediation --
Toward an excellent practice for mediation.
Responsibility: Christopher W. Moore.

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