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Mediation skills and strategies : a practical guide

Author: Tony Whatling
Publisher: London : Jessica Kingsley Publishers, 2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Whatling, Tony.
Mediation Skills and Strategies : A Practical Guide.
London : Jessica Kingsley Publishers, ©2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Tony Whatling
ISBN: 9780857006271 0857006274
OCLC Number: 792688497
Description: 1 online resource (175 pages)
Contents: Mediation, process and practice --
Language and diversity --
Listening skills --
Questioning skills --
Summarising and reflecting skills --
Some more advanced level strategies --
Managing high conflict and emotion --
Responding to difficult questions and behaviour.
Responsibility: Tony Whatling ; foreword by Mohamed M. Keshavjee.

Abstract:

A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.  Read more...

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Tony Whatling has done exactly what he set out to do: to offer a straightforward, comprehensive description of core mediation skills and strategies... The manyexamples that are included in the book Read more...

 
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