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Mediation : skills and techniques

Author: Laurence Boulle; Michael T Colatrella, Jr.; Anthony P Picchioni
Publisher: Newark, NJ : LexisNexis Matthew Bender, ©2008.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Boulle, Laurence, 1949-
Mediation.
Newark, NJ : LexisNexis Matthew Bender, ©2008
(OCoLC)757507611
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Laurence Boulle; Michael T Colatrella, Jr.; Anthony P Picchioni
ISBN: 9781422406670 1422406679
OCLC Number: 199457415
Notes: Includes index.
Description: xxviii, 375 pages : forms ; 24 cm
Contents: Introduction to learning mediation skills and techniques --
Establishing the foundation : introductions, intake, screening & preparation --
Maintaining a favorable climate --
Managing the mediation process --
Assisting the communication process --
Managing conflict from crisis to opportunity --
Facilitating the negotiations --
Encouraging settlement --
Variations in the mediation process --
Special issues in mediation --
Avoiding mediator traps --
Becoming a mediator, careers in mediation and establishing a private mediation practice.
Responsibility: Laurence Boulle, Michael T. Colatrella Jr., Anthony P. Picchioni.
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