skip to content
Meeting customer expectations Preview this item
ClosePreview this item
Checking...

Meeting customer expectations

Author: Films for the Humanities & Sciences (Firm); Films Media Group.; MasterSource.
Publisher: New York, N.Y. : Films Media Group, [2007], ©1991.
Series: Person to person skills.; Films on Demand.
Edition/Format:   eVideo : Clipart/images/graphics : EnglishView all editions and formats
Summary:
Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Videorecording
Educational films
Internet videos
Additional Physical Format: Originally produced:
MasterSource, 1991
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Films for the Humanities & Sciences (Firm); Films Media Group.; MasterSource.
OCLC Number: 707964680
Notes: Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Encoded with permission for digital streaming by Films Media Group on July 16, 2007.
Title from distributor's description.
Target Audience: 12 & up.
Description: 1 streaming video file (20 min.) : sound, color, digital file.
Details: System requirements: FOD playback platform.; Mode of access: Internet.
Contents: Customer Service: How to Deal With an Angry Customer (3:06) --
Cycle of Good Customer Service (2:09) --
Customer Expectations and Communications Skills (2:12) --
Overcoming Hurdles to Customer Satisfaction (2:07) --
Customer Dilemmas: Quality Service (3:53) --
Quality Service: Effective Communications (2:08).
Series Title: Person to person skills.; Films on Demand.
Responsibility: MasterSource.
More information:

Abstract:

Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and illustrates specific techniques for improving tolerance, patience, and helpfulness.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(5)

User lists with this item (1)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/707964680> # Meeting customer expectations
    a schema:VideoObject, schema:Movie, schema:CreativeWork ;
    library:oclcnum "707964680" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/476302672#Place/new_york_n_y> ; # New York, N.Y.
    rdfs:comment "Unknown 'gen' value: cig" ;
    schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
    schema:about <http://id.worldcat.org/fast/924176> ; # Filing systems
    schema:about <http://id.worldcat.org/fast/1159998> ; # Typewriting
    schema:about <http://id.worldcat.org/fast/1044164> ; # Office management
    schema:about <http://id.worldcat.org/fast/1044184> ; # Office practice
    schema:contentRating "12 & up." ;
    schema:contributor <http://experiment.worldcat.org/entity/work/data/476302672#Organization/mastersource> ; # MasterSource.
    schema:contributor <http://experiment.worldcat.org/entity/work/data/476302672#Organization/films_for_the_humanities_&_sciences_firm> ; # Films for the Humanities & Sciences (Firm)
    schema:contributor <http://viaf.org/viaf/149284014> ; # Films Media Group.
    schema:datePublished "2007" ;
    schema:description "Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for empowering employees, and illustrates specific techniques for improving tolerance, patience, and helpfulness."@en ;
    schema:description "Customer Service: How to Deal With an Angry Customer (3:06) -- Cycle of Good Customer Service (2:09) -- Customer Expectations and Communications Skills (2:12) -- Overcoming Hurdles to Customer Satisfaction (2:07) -- Customer Dilemmas: Quality Service (3:53) -- Quality Service: Effective Communications (2:08)."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/476302672> ;
    schema:genre "Videorecording"@en ;
    schema:genre "Internet videos"@en ;
    schema:genre "Educational films"@en ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/476302672#Series/films_on_demand> ; # Films on Demand.
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/476302672#Series/person_to_person_skills> ; # Person to person skills.
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/476302672#Series/person_to_person_skills_excellence_in_customer_service> ; # Person-to-Person Skills: Excellence in Customer Service
    schema:isSimilarTo <http://worldcat.org/entity/work/data/476302672#CreativeWork/> ;
    schema:name "Meeting customer expectations"@en ;
    schema:productID "707964680" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/707964680#PublicationEvent/new_york_n_y_films_media_group_2007_1991> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/476302672#Agent/films_media_group> ; # Films Media Group
    schema:url <http://digital.films.com/PortalPlaylists.aspx?aid=6211&xtid=2902> ;
    schema:url <https://ezw.lib.bcit.ca/login?url=https://fod.infobase.com/PortalPlaylists.aspx?wID=107752&xtid=2902> ;
    schema:url <http://digital.films.com/PortalPlaylists.aspx?aid=13753&xtid=2902> ;
    schema:url <http://digital.films.com/PortalPlaylists.aspx?aid=8751&xtid=2902> ;
    schema:url <http://ezproxy1.nic.edu:2048/login?url=http://digital.films.com/PortalPlaylists.aspx?aid=21697&xtid=2902> ;
    schema:url <http://wsuproxy.mnpals.net/login?url=http://digital.films.com/PortalPlaylists.aspx?aid=18127&xtid=2902> ;
    schema:url <https://ezproxy.spl.org/login?url=http://digital.films.com/PortalPlaylists.aspx?aid=17150&xtid=2902> ;
    schema:url <http://ezproxy.kcls.org/login?url=http://avod.films.com/PortalPlaylists.aspx?aid=21260&xtid=2902> ;
    schema:url <http://proxy.library.carleton.ca/login?url=http://fod.infobase.com/PortalPlaylists.aspx?aid=15652&xtid=2902> ;
    schema:url <http://digital.films.com/PortalPlaylists.aspx?aid=37189&xtid=2902> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/707964680> ;
    .


Related Entities

<http://digital.films.com/PortalPlaylists.aspx?aid=6211&xtid=2902>
    rdfs:comment "Part of the Films on Demand collection, access requires authentication." ;
    .

<http://experiment.worldcat.org/entity/work/data/476302672#Agent/films_media_group> # Films Media Group
    a bgn:Agent ;
    schema:name "Films Media Group" ;
    .

<http://experiment.worldcat.org/entity/work/data/476302672#Organization/films_for_the_humanities_&_sciences_firm> # Films for the Humanities & Sciences (Firm)
    a schema:Organization ;
    schema:name "Films for the Humanities & Sciences (Firm)" ;
    .

<http://experiment.worldcat.org/entity/work/data/476302672#Place/new_york_n_y> # New York, N.Y.
    a schema:Place ;
    schema:name "New York, N.Y." ;
    .

<http://experiment.worldcat.org/entity/work/data/476302672#Series/films_on_demand> # Films on Demand.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/707964680> ; # Meeting customer expectations
    schema:name "Films on Demand." ;
    schema:name "Films on Demand" ;
    .

<http://experiment.worldcat.org/entity/work/data/476302672#Series/person_to_person_skills> # Person to person skills.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/707964680> ; # Meeting customer expectations
    schema:name "Person to person skills." ;
    .

<http://experiment.worldcat.org/entity/work/data/476302672#Series/person_to_person_skills_excellence_in_customer_service> # Person-to-Person Skills: Excellence in Customer Service
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/707964680> ; # Meeting customer expectations
    schema:name "Person-to-Person Skills: Excellence in Customer Service" ;
    .

<http://id.worldcat.org/fast/1044164> # Office management
    a schema:Intangible ;
    schema:name "Office management"@en ;
    .

<http://id.worldcat.org/fast/1044184> # Office practice
    a schema:Intangible ;
    schema:name "Office practice"@en ;
    .

<http://id.worldcat.org/fast/1159998> # Typewriting
    a schema:Intangible ;
    schema:name "Typewriting"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
    schema:name "Customer services"@en ;
    .

<http://id.worldcat.org/fast/924176> # Filing systems
    a schema:Intangible ;
    schema:name "Filing systems"@en ;
    .

<http://viaf.org/viaf/149284014> # Films Media Group.
    a schema:Organization ;
    schema:name "Films Media Group." ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.