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Messages : the communication skills book

Author: Matthew McKay; Martha Davis; Patrick Fanning
Publisher: Oakland, CA : New Harbinger Publications, Inc., [2009]
Edition/Format:   Print book : English : Third editionView all editions and formats
Database:WorldCat
Summary:
This guide helps readers become adept in active listening, reading body language, identifying communication styles, conflict resolution, public speaking, and more. --Publisher information.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Matthew McKay; Martha Davis; Patrick Fanning
ISBN: 9781572245921 1572245921
OCLC Number: 237879844
Description: vi, 358 pages : illustrations ; 23 cm
Contents: Basic skills : Listening ; Self-disclosure ; Expressing --
Advanced skills : Body language ; Paralanguage and metamessages ; Hidden agendas ; Transactional analysis ; Clarifying language --
Conflict skills : Assertiveness training : Fair fighting ; Validation strategies ; Negotiation --
Social skills : Prejudgment ; Making contact --
Family skills : Couples skills ; Communicating with children ; Family communications --
Public skills : Influencing others ; Public speaking ; Interviewing.
Responsibility: Matthew McKay, Martha Davis, Patrick Fanning.
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Abstract:

Now in its third edition, this comprehensive and endlessly practical guide includes a new chapter on couples communication and new information on using validation strategies during conflicts. Other  Read more...

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