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Metrics-based process mapping : identifying and eliminating waste in office and service processes, second edition

Author: Karen Martin; Mike Osterling
Publisher: Boca Raton, Fla. : CRC Press, ©2013.
Edition/Format:   eBook : Document : English : 2nd ed
Database:WorldCat
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"Second edition of Metrics-Based Process Mapping"--Introduction.

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Karen Martin; Mike Osterling
OCLC Number: 858925877
Notes: Title from title screen.
Description: 1 online resource
Contents: What Is a Process? Definition of a Process Process Components Types of Processes Process Management What Is Metrics-Based Process Mapping (MBPM)? Strategic and Methodological Improvement Mapping Preparation Scoping the Process Being Mapped Forming the Mapping Team Mapping Logistics Communication and Data Gathering Mapping Essentials: Understanding the Current State First Pass: Identify the Process Steps Second Pass: Add Key Metrics for Each Step, Create the Timeline, and Calculate the Summary Metrics Process Time Lead Time Percent Complete and Accurate Additional Information Timeline Critical Path Summary Metrics Timeline Critical Path (CP) Summation Rolled Percent Complete and Accurate (R%C&A) Activity Ratio (AR) Number of Steps Total Process Time Full-Time Equivalent (FTE) Labor Requirements Other Relevant Metrics Third Pass: Classify the Steps as Value-Adding and Necessary Non-Value-Adding Mapping Essentials: Designing and Implementing the Future State Selecting Countermeasures Implementing the Future State Process Documentation: An Excel-Based Solution General Information File Storage Excel Versions Enabling Macros License Agreement File Saving Conventions To Save a New Map from the Master File on the CD To Save a Map That Has Already Been Renamed and Saved as an Excel Macro-Enabled Workbook File Type File Naming Conventions Exiting the Tool Structure and Features Custom Toolbar Worksheets Auto-Population Feature Map Structure Cell Colors Cell Formatting Insert, Modify, and Remove Comments Enter Key Functionality Cut, Copy, and Paste Disabled Test-Driving the Tool: Documenting Current- and Future-State MBPMs Step 1: Complete the Header Step 2: Insert Functions and Steps Step 3: Enter Data for Each Step Activity Process Time (PT) Lead Time (LT) Percent Complete and Accurate (%C&A) Spell Check Notes and Visuals Clearing the Map Step 4: Define the Timeline Critical Path Step 5: Audit the Map Step 6: Document the Future State Step 7: Review the Summary Metrics Sheet Step 8: Print the Map Step 9: Distribute the Map Troubleshooting The Tool Closes Out or the Custom Toolbar Will Not Function Adjusting the Macro Security Settings The Macros Will Not Execute The Cut, Copy, and Paste Commands Do Not Function The Undo Function Does Not Work Unable to Enter Information in a Cell The Tool Will Not Accommodate the Entire Process The Custom Toolbar Disappears The Custom Toolbar Will Not Work The Summary Metrics Sheet Is Blank File Size Is Extremely Large Delay When Using Custom Toolbar Commands Process Management Appendix A: Excel Tool Quick Start Guide Appendix B: Excel 2003-Specific Instructions
Responsibility: Karen Martin, Mike Osterling.
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