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Microsoft CRM for dummies

Author: Joel Scott; Michael DeLisa
Publisher: New York : Wiley Pub., ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joel Scott; Michael DeLisa
ISBN: 0764516981 9780764516986
OCLC Number: 53016085
Notes: Includes index.
Description: xvi, 364 pages : illustrations ; 24 cm
Contents: Pt. I. Microsoft CRM Basics --
Ch. 1. Looking Over Microsoft CRM --
Ch. 2. Navigating the Microsoft CRM System --
Ch. 3. Personalizing Your System --
Pt. II. Managing Sales --
Ch. 4. Working with Accounts and Contacts --
Ch. 5. Creating and Managing Activities --
Ch. 6. Using Notes and Attachments --
Ch. 7. Using Your E-Mail --
Ch. 8. Managing Territories --
Ch. 9. Leads and Opportunities --
Ch. 10. Using the Product Catalog --
Ch. 11. Generating Quotes, Orders, and Invoices --
Ch. 12. Sales Literature and Competitors --
Ch. 13. Sales Quotas and Forecasting --
Pt. III. Customer Service --
Ch. 14. Working with Cases --
Ch. 15. The Subject Manager --
Ch. 16. Using the Knowledge Base --
Ch. 17. Managing the Queues --
Ch. 18. Working with Contracts --
Pt. IV. Managing the WorkPlace --
Ch. 19. Managing Business Units --
Ch. 20. Security and Access Rights --
Ch. 21. Implementing a Sales Process --
Ch. 22. Business Rules and Workflow --
Ch. 23. Running Reports --
Pt. V. The Part of Tens --
Ch. 24. Almost Ten Add-On Products --
Ch. 25. Ten Ways of Get Help --
Pt. VI. Appendixes --
Ch. 26. Imitating Outlook --
Ch. 27. Importing and Exporting Data --
Ch. 28. Glossary --
Ch. 29. Hardware, Networks, and Licenses.
Responsibility: by Joel Scott and Michael DeLisa.
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