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The milkshake moment : overcoming stupid systems, pointless policies, and muddled management to realize real growth

Author: Steven S Little
Publisher: Hoboken, N.J. : John Wiley & Sons, ©2008.
Edition/Format:   Print book : Conference publication : EnglishView all editions and formats
Database:WorldCat
Summary:

Growth is the central focus of every business, yet many businesses continually find ways to shoot themselves in the foot. In Milkshake Moment , Steven Little shows you how to identify and overcome  Read more...

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Material Type: Conference publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Steven S Little
ISBN: 9780470257463 0470257466
OCLC Number: 180753333
Notes: Includes index.
Description: x, 195 pages ; 23 cm
Contents: The milkshake moment --
It was a dark and stormy night --
Half empty or half full? --
This is not a customer service book --
Foster "grow" versus status quo --
A brief history of organizations and man(agement) --
Toddlers and trust --
Some shocking behavior --
Lessons from the cubicle farm --
The managed --
The led --
Put purpose before profit --
It's never about money --
The wizard of Westwood --
Profit pushers --
NoClu Motors, Inc. --
Purpose in the plan --
You gotta serve somebody --
Insource crucial judgment --
Edicts made on high --
Peeves from below --
Participatory policy making --
How 'bout them pomegranates? --
Come harter or high water --
Address the "people problem" problem --
The people problem polka --
Eric's excalibur --
Why people work --
Care for customers --
Home team drops the ball --
The big secret to great customer service --
Even geniuses struggle to serve --
It takes a hero --
The future is already here ... some folks just aren't getting the memos.
Other Titles: Overcoming stupid systems, pointless policies, and muddled management
Responsibility: Steven S. Little.
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