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Modelo Q+4D : cómo medir la satisfacción del cliente más allá de la calidad percibida

Author: Julio Pedro Molino Cortés
Publisher: Madrid : AENOR, 2010.
Edition/Format:   eBook : Document : SpanishView all editions and formats
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Genre/Form: Libros electronicos
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Julio Pedro Molino Cortés
OCLC Number: 849510525
Description: 1 online resource (147 pages)
Responsibility: Julio Pedro del Molino Cortés [and others].

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