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Moments of truth

Author: Connie Sellecca; Lillian Spina; Karl Albrecht; MTI Film & Video.
Publisher: Northbrook, Ill. : MTI Film & Video, ©1986.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
Discusses the service concept and explains in plain language the importance of service excellence as the competitive edge.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Connie Sellecca; Lillian Spina; Karl Albrecht; MTI Film & Video.
OCLC Number: 15359684
Notes: Based on the writings of management consultant and author Karl Albrecht, Ph. D.
Credits: Producer/director, Jerry Haislmaier ; creative supervisor/writer, Lillian Spina.
Performer(s): Connie Sellecca.
Description: 1 videocassette (VHS) (28 min.) : sd., col. ; 1/2 in. + 1 leader's guide and 10 participant's workbooks.
Details: VHS.

Abstract:

Discusses the service concept and explains in plain language the importance of service excellence as the competitive edge.

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Primary Entity

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   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ilu> ;
   schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
   schema:about <http://dewey.info/class/658.812/e21/> ;
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   schema:contributor <http://experiment.worldcat.org/entity/work/data/48082601#Person/albrecht_karl> ; # Karl Albrecht
   schema:contributor <http://viaf.org/viaf/22079906> ; # Connie Sellecca
   schema:contributor <http://viaf.org/viaf/18838675> ; # Lillian Spina
   schema:copyrightYear "1986" ;
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   schema:description "Discusses the service concept and explains in plain language the importance of service excellence as the competitive edge."@en ;
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   schema:publisher <http://experiment.worldcat.org/entity/work/data/48082601#Agent/mti_film_&_video> ; # MTI Film & Video
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<http://viaf.org/viaf/18838675> # Lillian Spina
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<http://viaf.org/viaf/22079906> # Connie Sellecca
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   schema:givenName "Connie" ;
   schema:name "Connie Sellecca" ;
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