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Nanaimo Family Justice Services Centre implementation phase evaluation : final report

Author: Focus Consultants.; Legal Services Society of British Columbia.
Publisher: [Vancouver, B.C.] : [Legal Services Society, British Columbia], 2008
Edition/Format:   eBook : Document : State or province government publication : EnglishView all editions and formats
Database:WorldCat
Summary:
"This document presents the findings of an evaluation of the implementation of the pilot phase of the Nanaimo Family Justice Services Centre (the Centre). The Centre provides a comprehensive range of family justice services, resources and information, including access to dispute resolution, Legal Aid Intake, legal advice, legal information and resources and information about child support. The Centre is co-managed  Read more...
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Genre/Form: Electronic books
Material Type: Document, Government publication, State or province government publication, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Focus Consultants.; Legal Services Society of British Columbia.
OCLC Number: 632163050
Description: 1 online resource (xv, 77 pages : tables)
Contents: Acknowledgements --
Executive summary --
List of tables --
1.0. Introduction & description of this report --
2.0. Description of the Nanaimo Family Justice Services Centre --
2.1. Background and overview of services --
2.2. Collaboration of key partners. 3.0. Evaluation design, methodologies and research considerations --
3.1. Development of the evaluation plan --
3.2. Issues addressed in the evaluation --
3.3. Description of the methodologies used in the evaluation --
3.4. Previous evaluation reports --
3.5. Research considerations. 3.5.1. Data quality and comprehensiveness; 3.5.2. Front desk record data; 3.5.3. Resource room client feedback form; 3.5.4. Screening and assessment tool --
3.6. Reporting of data --
3.7. Role of the Evaluation Advisory Committee. 4.0. Number and characteristics of clients visiting the centre --
4.1. Description of the data --
4.2. Number and gender of clients visiting the centre --
4.3. Month of first visit to the Family Justice Services Centre --
4.4. Total number of visits by month --
4.5. Level of client visits --
4.6. Percentage of clients meeting the mandate of the centre --
4.7. Previous telephone contact with the centre --
4.8. Client involvement in brief services and brief counselling --
4.9. Number of clients attending with children --
4.10. Referral sources for first time visitors --
4.11. Internal referral patterns. 4.11.1. General patterns; 4.11.2. Specific patterns of referral --
4.12. Legal aid intake and advice lawyer referral data. 5.0. Client use and assessment of the resource room --
5.1. Description of the resource room --
5.2. Description of the client feedback form --
5.3. Number of visitors and visits to the resource room --
5.4. Duration of visit --
5.5. Finding information at the resource room --
5.6. Suggestions for improving the resource room. 6.0. Assessment of the collaborative service model (face sheet) --
6.1. Description. 6.1.1. Questions addressed by the client face sheet; 6.1.2. Description of the face sheet --
6.2. Level of services provided to clients --
6.3. Types of internal (centre) and external services and referrals. 7.0. Findings from the survey of key justice partners --
7.1. Introduction --
7.2. Characteristics of key justice partners participating in the survey --
7.3. Description of clients and referral levels by key justice partners --
7.4. Referrals made by key justice partners to the centre --
7.5. Level of key justice partner awareness of services provided at the centre --
7.6. Level of awareness of the centre in the broader community --
7.7. Level of referrals from the centre to community organizations --
7.8. Level and type of contact between key justice partners and staff at the centre. 7.8.1. Level of contact; 7.8.2. Type of contact; 7.8.3. Key justice partner assessment of the working relationship with centre staff; 7.8.4. Impact of the expanded services on communication between key partners --
7.9. Satisfaction of key partners with the quality of services clients receive at the centre --
7.10. Assessment of service quality by key justice partners --
7.11. Helpfulness of centralized services. 8.0. Client survey results --
8.1. Description of client survey. 8.1.1. General description 8.1.2. Respondent selection method --
8.2. Client description --
8.3. Client service profile data --
8.4. Referrals, service needs and service use data. 8.4.1. Original referral source; 8.4.2. Initial reason for visit; 8.4.3. Specific service needs of clients related to agreements; 8.4.4. Services at the centre that clients wanted to access; 8.4.5. Services accessed by clients --
8.5. Client response to previous family justice problems. 8.5.1. Frequency of problems; 8.5.2. Barriers to the previous resolution of family justice problems. --
8.6. Client assessment of the screening and assessment tool. 8.6.1. Description of the screening and assessment tool; 8.6.2. Completion levels and assistance received; 8.6.3. Assessment of other aspects of the tool; 8.6.4. Overall assessment of the screening and assessment tool --
8.7. Client satisfaction with resources at the centre for children --
8.8. Client satisfaction with the resource room. 8.8.1. Overview; 8.8.2. Level of resource room use; 8.8.3. Use of services at the resource room; 8.8.4. Level of staff assistance received at the resource room and outcome of visit --
8.9. Referrals provided to clients visiting the centre and satisfaction with referrals --
8.10. Client satisfaction with the Nanaimo Family Justice Services Centre. 8.10.1. Service quality assessment; 8.10.2. Client assessment of the degree to which they were able to resolve their family justice problems; 8.10.3. Client assessment of the value of integrated services --
8.11. Court visits made by clients .--
8.11.1. Visits to court during or after receiving services at the centre --
8.12. Suggestions made by clients for improving services at the centre. 9.0. Results of staff interviews --
9.1. Introduction and description of respondents --
9.2. Staffing levels at the centre --
9.3. Staff training --
9.4. Staff assessment of the physical site --
9.5. Assessment of the resource room --
9.6. Staff assessment of the client intake and internal service referral process. 9.6.1. Intake and internal referral process; 9.6.2. Use and assessment of the screening and assessment tool --
9.7. Data management --
9.8. Promotion of the centre and level of referrals --
9.9. Assessment of the on-site management at the centre --
9.10. Degree to which the centre's organizational objectives have been achieved and benefits of the service --
9.11. Effectiveness of the model --
9.12. "Lessons learned" --
10.0. Summary of key findings.
Other Titles: Nanaimo Family Justice Services Centre : first year implementation report
Responsibility: Focus Consultants.
More information:

Abstract:

"This document presents the findings of an evaluation of the implementation of the pilot phase of the Nanaimo Family Justice Services Centre (the Centre). The Centre provides a comprehensive range of family justice services, resources and information, including access to dispute resolution, Legal Aid Intake, legal advice, legal information and resources and information about child support. The Centre is co-managed and funded by the BC Attorney General and the Legal Services Society."--Executive summary.

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