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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company Titelvorschau
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Verfasser/in: Joseph A Michelli
Verlag: New York : McGraw-Hill, ©2008.
Ausgabe/Format   Print book : EnglischAlle Ausgaben und Formate anzeigen
Datenbank:WorldCat
Zusammenfassung:
A primer on leadership examines the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations.
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Gattung/Form: Case studies
Medientyp: Internetquelle
Dokumenttyp: Buch, Internet-Ressource
Alle Autoren: Joseph A Michelli
ISBN: 0071548335 9780071548335
OCLC-Nummer: 192109821
Beschreibung: xvi, 284 pages : illustrations (some color) ; 23 cm
Inhalt: The Ritz-Carlton experience --
Principle 1: Define and refine. Set the foundation : communicating core identity and culture ; Be relevant --
Principle 2: Empower through trust. Select--don't hire ; It's a matter of trust --
Principle 3: It's not about you. Build a business focused on others ; Support frontline empathy --
Principle 4: Deliver wow! Wow : the ultimate guest experience ; Turn wow into action --
Principle 5: Leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship --
Conclusion: A lasting impression.
Andere Titel 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Five leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Verfasserangabe: Joseph A. Michelli.
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Abstract:

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key  Weiterlesen…

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