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The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Author: Joseph A Michelli
Publisher: New York McGraw-Hill 2008.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Document Type: Book
All Authors / Contributors: Joseph A Michelli
ISBN: 0071548335 9780071548335
OCLC Number: 958840130
Description: xvi, 284 p. ill (some col.) 23 cm
Responsibility: by Joseph A. Michelli.

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