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|All Authors / Contributors:||
Joanna Ledgerwood; Julie Earne; Candace Nelson; World Bank.
|ISBN:||9780821389270 0821389270 9780821389287 0821389289|
|Description:||xxiv, 504 pages : illustrations ; 25 cm|
|Contents:||Understanding demand and the financial ecosystem. The evolving financial landscape / Joanna Ledgerwood and Alan Gibson ; Clients / Stuart Rutherford, Daryl Collins, and Susan Johnson ; The role of government and industry in financial inclusion / Stefan Staschen and Candace Nelson ; The role of donors in financial inclusion / Mayada El-Zoghbi and Barbara Gähwiler ; Measuring financial inclusion and assessing impact / Joanna Ledgerwood --
Financial service providers. Community-based providers / Candace Nelson ; Institutional providers / Joanna Ledgerwood --
Financial services and delivery channels. Savings services / Joanna Ledgerwood ; Credit / Joanna Ledgerwood and Julie Earne ; Agricultural finance / Calvin Miller ; Insurance / Craig Churchill ; Payment services and delivery channels / Joyce Lehman and Joanna Ledgerwood ; Beyond products : building integrated customer experiences on mobile phones / Ignacio Mas --
Institutional management for scale and sustainability. Monitoring and managing financial and social performance / Joanna Ledgerwood, Geraldine O'Keeffe, and Ines Arevalo ; Governance and managing operations / Peter McConaghy --
Supporting financial inclusion. Funding / Julie Earne and Lisa Sherk ; Regulation / Kate Lauer and Stefan Staschen ; Infrastructure and outsourced support services / Geraldine O'Keeffe, Julie Earne, Joakim Vincze, and Peter McConaghy ; Building inclusive financial markets / David Ferrand.
|Responsibility:||edited by Joanna Ledgerwood, with Julie Earne and Candace Nelson.|