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The new public service : serving, not steering

Author: Janet Vinzant Denhardt; Robert B Denhardt
Publisher: Armonk, N.Y. : M.E. Sharpe, ©2011
Edition/Format:   eBook : Document : English : 3rd edView all editions and formats
Summary:
As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
xiii, 242 p
(DLC) 2011003610
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Janet Vinzant Denhardt; Robert B Denhardt
ISBN: 9781782688976 1782688978 9781317455608 1317455606
OCLC Number: 854922142
Description: 1 online resource (18 entries)
Contents: Chapter 1. Public Administration and the New Public Management --
Chapter 2. The Roots of the New Public Service --
Chapter 3. Serve Citizens, Not Customers --
Chapter 4. Seek the Public Interest --
Chapter 5. Value Citizenship over Entrepreneurship --
Chapter 6. Think Strategically, Act Democratically --
Chapter 7. Recognize That Accountability Isn't Simple --
Chapter 8. Serve Rather than Steer --
Chapter 9. Value People, Not Just Productivity --
Chapter 10. The New Public Service and Citizen Engagement: Action Recommendations --
Chapter 11. The New Public Service: Cases and Examples --
Chapter 12. Conclusion.
Responsibility: by Janet V. Denhardt and Robert B. Denhardt.

Abstract:

As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

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