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The Nordstrom way : the inside story of America's #1 customer service company

Author: Robert Spector; Patrick D McCarthy
Publisher: New York : Wiley, ©2000.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:

Retail giant Nordstrom is the standard against which other companies are measured. This updated and revised edition provides a candid behind-the-scenes look at how Nordstrom has achieved its  Read more...

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Additional Physical Format: Online version:
Spector, Robert, 1947-
Nordstrom way.
New York : Wiley, ©2000
(OCoLC)988768336
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Robert Spector; Patrick D McCarthy
ISBN: 0471354864 9780471354864 0471161608 9780471161608
OCLC Number: 41278363
Notes: Includes index.
Description: xii, 244 pages : illustrations ; 22 cm
Contents: 1. America's #1 customer service company --
2. After the gold rush: a store is born --
3. The next generation : perfecting "The Nordstrom way" --
4. The Nordstrom culture: setting employees free --
5. What's inside: creating an inviting place --
6. A company of entrepreneurs: the "Nordies" versus the "clock-punchers" --
7. The art of selling: retailing is a contact sport --
8. Customer service the Nordstrom way: the future.
Responsibility: Robert Spector and Patrick D. McCarthy.
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