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Obedient servants? : management freedoms and accountabilities in the New Zealand public sector

Author: Richard Norman
Publisher: Wellington [N.Z.] : Victoria University Press, 2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Obedient Servants? describes new realities of public management, as experienced by a cross section of public managers and staff. The book uses a wealth of international research and New Zealand experience to provide insights into processes that are central to improving public sector performance."--Jacket.
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Document Type: Book
All Authors / Contributors: Richard Norman
ISBN: 0864734670 9780864734679
OCLC Number: 54989520
Description: 256 p. : ill. ; 21 cm.
Contents: Ch. 1. Public sector reform --
choices for change --
Ch. 2. Managing for performance --
an overview --
Ch. 3. Research methodology --
Ch. 4. Introducing business-like controls --
a public sector revolution in New Zealand --
Ch. 5. Limits to freedom --
Ch. 6. Clarity of objectives --
an elusive ideal --
Ch. 7. Creating quality information --
Ch. 8. The politics of accountability --
Ch. 9. At the centre or in control? --
Ch. 10. Efficiency and effectiveness --
the Holy Grail of public management --
Ch. 11. Moving beyond one-dimensional thinking --
App. 1. Aspects of control systems.
Responsibility: Richard Norman.

Abstract:

The experiences of a representative sample of public servants, members of Parliament, and informed observers of the control systems of New Zealand's public management model adopted in the early 1990s  Read more...

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"This book brings powerful, disconcerting, and surely definitive messages about fundamental flaws in enacted public management in New Zealand." --Bill Ryan, associate professor, Victoria University Read more...

 
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