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Observing the user experience : a practitioner's guide to user research
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Observing the user experience : a practitioner's guide to user research

Author: Mike Kuniavsky
Publisher: San Francisco, CA : Morgan Kaufmann Publishers, ©2003.
Series: Morgan Kaufmann series in interactive technologies.
Edition/Format:   Book : EnglishView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Mike Kuniavsky
ISBN: 1558609237 9781558609235
OCLC Number: 52180723
Description: xvi, 560 p. : ill. ; 24 cm.
Contents: Typhoon : a fable --
Do a usability test now! --
Balancing needs through iterative development --
The user experience --
The research plan --
Universal tools : recruiting and interviewing --
User profiles --
Contextual inquiry, task analysis, card sorting --
Focus groups --
Usability tests --
Surveys --
Ongoing relationships --
Log files and customer support --
Competitive research --
Others' hard work : published information and consultants --
Emerging techniques --
Reports and presentations --
Creating a user-centered corporate culture.
Series Title: Morgan Kaufmann series in interactive technologies.
Responsibility: Mike Kuniavsky.
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