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Observing the user experience : a practitioner's guide to user research

Auteur : Mike Kuniavsky
Éditeur : San Francisco, CA : Morgan Kaufmann Publishers, ©2003.
Collection : Morgan Kaufmann series in interactive technologies.
Édition/format :   Livre imprimé : EnglishVoir toutes les éditions et tous les formats
Base de données :WorldCat
Résumé :
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
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Détails

Type d’ouvrage : Ressource Internet
Format : Book, Internet Resource
Tous les auteurs / collaborateurs : Mike Kuniavsky
ISBN : 1558609237 9781558609235
Numéro OCLC : 52180723
Description : xvi, 560 pages : illustrations ; 24 cm.
Contenu : Part I: Why research is good and how it fits into product development. Typhoon : a fable --
Do a usability test now! --
Balancing needs through iterative development --
The user experience. Part II: User experience research techniques. The research plan --
Universal tools : recruiting and interviewing --
User profiles --
Contextual inquiry, task analysis, card sorting --
Focus groups --
Usability tests --
Surveys --
Ongoing relationships --
Log files and customer support --
Competitive research --
Others' hard work : published information and consultants --
Emerging techniques. Part III: Communicating results. Reports and presentations --
Creating a user-centered corporate culture. Appendices. The budget research lab --
Common survey questions --
Observer instructions.
Titre de collection : Morgan Kaufmann series in interactive technologies.
Responsabilité : Mike Kuniavsky.
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Résumé :

The gap between designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. This book helps you bridge that gap to understand  Lire la suite...

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You'll like Mike Kuniavsky's broad selection of practical user research methods--presented clearly and usably. And you'll like his timing too: while recent books focus on the whys of user experience, Lire la suite...

 
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