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Observing the user experience : a practitioner's guide to user research

Auteur: Mike Kuniavsky
Uitgever: San Francisco, CA : Morgan Kaufmann Publishers, ©2003.
Serie: Morgan Kaufmann series in interactive technologies.
Editie/Formaat:   Print book : EngelsAlle edities en materiaalsoorten bekijken.
Database:WorldCat
Samenvatting:
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
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Genre: Internetbron
Soort document: Boek, Internetbron
Alle auteurs / medewerkers: Mike Kuniavsky
ISBN: 1558609237 9781558609235
OCLC-nummer: 52180723
Beschrijving: xvi, 560 pages : illustrations ; 24 cm.
Inhoud: Part I: Why research is good and how it fits into product development. Typhoon : a fable --
Do a usability test now! --
Balancing needs through iterative development --
The user experience. Part II: User experience research techniques. The research plan --
Universal tools : recruiting and interviewing --
User profiles --
Contextual inquiry, task analysis, card sorting --
Focus groups --
Usability tests --
Surveys --
Ongoing relationships --
Log files and customer support --
Competitive research --
Others' hard work : published information and consultants --
Emerging techniques. Part III: Communicating results. Reports and presentations --
Creating a user-centered corporate culture. Appendices. The budget research lab --
Common survey questions --
Observer instructions.
Serietitel: Morgan Kaufmann series in interactive technologies.
Verantwoordelijkheid: Mike Kuniavsky.
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The gap between designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. This book helps you bridge that gap to understand  Meer lezen...

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You'll like Mike Kuniavsky's broad selection of practical user research methods--presented clearly and usably. And you'll like his timing too: while recent books focus on the whys of user experience, Meer lezen...

 
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