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Observing the user experience : a practitioner's guide to user research

Author: Mike Kuniavsky
Publisher: San Francisco, Calif. : Morgan Kaufmann Publishers, ©2003.
Series: Morgan Kaufmann series in interactive technologies.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Kuniavsky, Mike.
Observing the user experience.
San Francisco, CA : Morgan Kaufmann Publishers, c2003
(DLC) 2002115471
(OCoLC)52180723
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mike Kuniavsky
ISBN: 9781429484541 1429484543 9780080497563 008049756X
OCLC Number: 63116720
Notes: Title from title screen.
Title from website (viewed Jan. 20, 2006).
Description: 1 online resource (xvi, 560 p.) : ill.
Contents: Typhoon : a fable --
Do a usability test now! --
Balancing needs through iterative development --
The user experience --
The research plan --
Universal tools : recruiting and interviewing --
User profiles --
Contextual inquiry, task analysis, card sorting --
Focus groups --
Usability tests --
Surveys --
Ongoing relationships --
Log files and customer support --
Competitive research --
Others' hard work : published information and consultants --
Emerging techniques --
Reports and presentations --
Creating a user-centered corporate culture.
Series Title: Morgan Kaufmann series in interactive technologies.
Responsibility: Mike Kuniavsky.
More information:

Abstract:

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques

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