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Office kaizen : transforming office operations into a strategic competitive advantage

Author: William Lareau
Publisher: Milwaukee, Wis. : ASQ Quality Press, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
The author presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality, and productivity of their office and administrative processes.
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Document Type: Book
All Authors / Contributors: William Lareau
ISBN: 0873895568 9780873895569
OCLC Number: 49903125
Notes: Includes index.
Description: x, 174 pages : illustrations ; 23 cm
Contents: What is office kaizen and what does it do? A "ten thousand foot" view --
Surface wastes : the silent killers --
Leadership waste and executive challenge --
Getting human nature on your side --
The concept of SLIM-IT and the structure of change --
The lean daily management system --
Mentoring and training --
The KCG 20 keys approach --
How to integrate office kaizen with "big name" tools and approaches --
The lens for focus : metrics --
The realities of implementation --
Epilogue : two years later.
Responsibility: William Lareau.

Abstract:

The author presents a unified, consistent approach that enables businesses to establish a strategic competitive advantage by significantly improving the efficiency, quality, and productivity of their office and administrative processes.

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