RT Book, Whole DB /z-wcorg/ DS http://worldcat.org ID 51647627 LA English T1 The office professional's guide A1 McKean, Erin., PB Oxford University Press PP New York YR 2003 SN 0195165195 9780195165197 AB When do you address correspondents by their first names over email? Need a refresher on the proper format for a business letter? Or perhaps a cram-course on how business is conducted in a particular foreign country? Now, all your workplace questions can be found in one convenient source from the most trusted name in reference. The Office Professional's Guide takes you through office basics (frequently misspelled words; proper telephone, fax, and email etiquette; common filing systems), important business and financial concepts (P & L, ROI, price to earnings ratio), international business (a glossary of terms in five different languages; a guide to travel arrangements), giving presentations (with PowerPoint), making meeting arrangements, and much more. --Publisher.