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The official introduction to the ITIL service lifecycle.

Author: Great Britain. Office of Government Commerce.
Publisher: London : Stationery Office/TSO, 2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Great Britain. Office of Government Commerce.
ISBN: 9780113310616 0113310617
OCLC Number: 154699909
Notes: At head of title: ITIL.
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Includes index.
Description: xi, 238 pages : illustrations ; 22 cm
Contents: Introduction --
Core guidance topics --
The ITIL service management lifecycle : core of practice --
Service strategy : governance and decision-making --
Service design : building structural service integrity --
Service transition : preparing for change --
Service operation --
Continual service improvement --
Complementary guidance --
The ITIL service management model.
Other Titles: ITIL service lifecycle
Information Technology Infrastructure Library service lifecycle

Abstract:

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

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