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Offshore outsourcing : business models, ROI and best practices

Author: Marcia Robinson; Ravi Kalakota
Publisher: Alpharetta, GA : Mivar Press, ©2005.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Marcia Robinson; Ravi Kalakota
ISBN: 0974827002 9780974827001
OCLC Number: 54702936
Description: vi, 312 pages : illustrations ; 24 cm
Contents: PART I: WHY OFFSHORE OUTSOURCING: Offshore outsourcing: the next wave --
Offshore outsourcing business models --
The business process offshoring landscape --
PART II: OFFSHORE OUTSOURCING BEST PRACTICES: Information techology offshore outsourcing --
Customer care offshore outsourcing --
Finance and accounting offshore outsourcing --
Human resources offshore outsourcing --
Transaction processing offshore outsourcing --
PART III: OFFSHORING STRATEGY CREATION AND EXECUTION: Creating your offshore strategy --
The vendor decision --
The location decision --
Final thoughts on offshore outsourcing.
Responsibility: Marcia Robinson [and] Ravi Kalakota.
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