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Ombudsman handbook : designing and managing an effective problem-solving program

Author: James T Ziegenfuss
Publisher: 2011.
Edition/Format:   Print book : Document   Computer File : EnglishView all editions and formats
Summary:

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print
Ombudsman handbook : designing and managing an effective problem-solving program
Material Type: Document
Document Type: Book, Computer File
All Authors / Contributors: James T Ziegenfuss
OCLC Number: 940688787
Description: 1 online resource

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"a highly readable volume with an extensive bibliography"--SciTech Book News; "essential"--Journal of the International Ombudsman Association.

 
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