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Online dispute resolution for business : B2B, e-commerce, consumer, employment, insurance, and other commercial conflicts

Author: Colin Rule
Publisher: San Francisco : Jossey-Bass, 2002.
Edition/Format:   Print book : English : 1st edView all editions and formats
Database:WorldCat
Summary:
In this original and highly useful resource, Colin Rule-- a pioneer in the field of online dispute resolution (ODR)-- shows how ODR can be used to resolve conflicts which inevitably arise both online and offline in business and commerce. Based on exclusive research and up-to-date best practices, Online Dispute Resolution for Business presents expert advice on how ODR can save time and money, offering timely  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Colin Rule
ISBN: 0787957313 9780787957315
OCLC Number: 49959379
Description: ix, 326 pages ; 24 cm
Contents: Part I: What Is ODR? --
1. Overview --
2. How ODR Works --
3. Advantages of ODR --
Part II: ODR and Business --
4. ODR: Essential to E-Commerce --
5. Providing Online Redress: ODR and B2C E-Commerce --
6. A Well-Lighted Place: ODR and B2B E-Commerce --
7. Maximizing Efficiency:How ODR Can Help the Insurance Industry --
8. ODR and Employment: Resolving Workplace Disputes Online --
9. Electronic Democracy: ODR and Government --
10. Confidentiality and Privacy:Health Care and Finance --
11. Building a Global Justice System: ODR and Transboundary Disputes --
12. Other Applications of ODR. Part III: Designing Effective ODR for Business: Envisioning the Fourth Party --
13. Key Considerations: Designing ODR for People, Not Machines --
14. Designing the Platform: Technology --
15. Defining the Process: Setting Standards of Practice --
16. Frequently Asked Questions (FAQs) --
17. Conclusion.
Responsibility: Colin Rule.
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Abstract:

In this original and highly useful resource, Colin Rule a pioneer in the field of online dispute resolution (ODR) shows how ODR can be used to resolve conflicts which inevitably arise both online  Read more...

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