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Online dispute resolution for consumers in the European Union

Author: Pablo Cortés
Publisher: Abingdon, Oxon ; New York, NY : Routledge, 2011.
Series: Routledge research in IT and E-commerce law.
Edition/Format:   Print book : Document   Computer File : EnglishView all editions and formats
Summary:
E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the  Read more...
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Material Type: Document, Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Pablo Cortés
ISBN: 0415562074 9780415562072 020384775X 9780203847756
OCLC Number: 501511107
Description: xxi, 260 pages ; 24 cm.
Contents: Consumer protection and access to justice in the e-commerce era : a European perspective --
Online dispute resolution : an emerging option for redress strategy --
Consumer adjudicative processes supported by technology : court processes and arbitration --
Online mediation for consumers : the way forward --
A legal framework to develop consumer ODR in the EU : a proposal.
Series Title: Routledge research in IT and E-commerce law.
Responsibility: Pablo Cortés.

Abstract:

Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes within the EU. This book examines the  Read more...

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Primary Entity

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   schema:description "E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model. Introduction 1. Consumer Protection and Access to Justice in the E-Commerce Era: A European Perspective 2. Online Dispute Resolution as a Consumer Redress Strategy 3. Consumer Adjudicative Processes Supported by ICT: Court Processes and Arbitration 4. Online Mediation for Consumers: The Way Forward 5. The Need for a Legal Framework to Develop Consumer ODR in the EU."@en ;
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