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Online dispute resolution : theory and practice : a treatise on technology and dispute resolution

Author: Mohamed S Abdel Wahab; M Ethan Katsh; Daniel Rainey
Publisher: The Hague : Eleven International Pub. ; Portland, OR : Sold and distributed in USA and Canada by International Specialized Book Services, ©2012.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Mohamed S Abdel Wahab; M Ethan Katsh; Daniel Rainey
ISBN: 9789490947255 9490947253
OCLC Number: 749853189
Description: xxviii, 571 pages : illustrations ; 25 cm
Contents: Introduction --
ODR : a look at history : a few thoughts about the present and some speculation about the future / Ethan Katsh --
Online dispute resolution and the development of theory / Leah Wing and Daniel Rainey --
Lessons from online dispute resolution for dispute systems design / Orna Rabinovich-Einy and Ethan Katsh --
Artificial intelligence and online dispute resolution / Arno R. Lodder and John Zeleznikow --
Mobiles and ODR : why we should care / Sanjana Hattotuwa --
Knitting the security blanket for new market opportunities : establishing a global online dispute resolution system for cross-border online transactions for the sale of goods / Vikki Rogers --
ODR and e-commerce / Aura Esther Vilalta --
Online dispute resolution for consumers : online dispute resolution methods for settling business to consumer conflicts / Pablo Cortés --
ODR and online reputation systems : maintaining trust and accuracy through effective redress / Colin Rule and Harpreet Singh --
ODR and culture / Daniel Rainey --
ODR and interpersonal trust / Noam Ebner --
ODR and government / Daniel Rainey and Ethan Katsh. ODR and justice : an evaluation of online dispute resolution's interplay with traditional theories of justice / Ruha Devanesan and Jeffrey Aresty --
ODR and the courts / Nicholas W. Vermeys and Karim Benyekhlef --
Online dispute resolution and ombudsmanship / Frank Fowlie --
ODR and eNegotiation / Ernest Theissen, Paul Miniato and Bruce Hiebert --
E-mediation / Noam Ebner --
ODR and e-arbitration : trends and challenges / Mohamed S. Abdel Wahab --
ODR in North America / Arthur Pearlstein, Bryan Hanson and Noam Ebner --
ODR in Europe / Marta Poblet and Graham Ross --
The promise and reality of online dispute resolution in Australia / Tania Sourdin and Chinthaka Liyanage --
Online dispute resolution in Asia / Zhao Yun [and others] --
Online dispute resolution in Latin America : challenges and opportunities / Gabriela R. Szlak --
Online dispute resolution for Africa / Mohamed S. Abdel Wahab.
Responsibility: Mohamed S. Abdel Wahab, Ethan Katsh and Daniel Rainey (eds.).

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