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Operational excellence in your office : a guide to achieving autonomous value stream flow with lean techniques

Author: Kevin J Duggan; Tim Healey
Publisher: Boca Raton : CRS Press Taylor & Francis Group, [2016].
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Kevin J Duggan; Tim Healey
ISBN: 9781498714082 1498714080
OCLC Number: 907196306
Description: xiv, 275 pages ; 28 cm
Contents: Machine generated contents note: pt. One Getting Started --
ch. One Operational Excellence in the Office --
ch. Two The Key Function of Any Office --
ch. Three Value Stream Design for the Office --
ch. Four Determine Service Families --
ch. Five Create a Current State Value Stream Map for Each Service Family --
pt. Two Applying the Nine Guidelines for Office Flow --
ch. 6 Guideline #1 Takt and Takt Capability --
ch. 7 Guideline #2 Continuous Flow --
ch. 8 Guideline #3 FIFO --
ch. 9 Guideline #4 Workflow Cycles --
ch. 10 Guideline #5 Integration Events --
ch. 11 Guideline #6 Standard Work --
ch. 12 Guideline #7 Single --
Point Initialization --
ch. 13 Guideline #8 Pitch --
ch. 14 Guideline #9 Changes in Demand --
ch. 15 Applying the Nine Guidelines: The Acid Test --
pt. Three Creating Operational Excellence in the Office --
ch. Sixteen Creating Operational Excellence in the Office --
Appendices --
Appendix A Create the Current State Value Stream Map Note continued: Appendix B Create the Future State Value Stream Map --
Appendix C Create the Implementation Plan --
Appendix D Traditional Lean Techniques to Improve the Office --
Appendix E The Lean Plateau.
Responsibility: Kevin J. Duggan with Tim Healey.

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"Kevin's definition and approach to achieving Operational Excellence in the office is profound, as it provides a true destination for office personnel (and managers!) improving the processes. It Read more...

 
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