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Operations and quality management

Author: Samuel K M Ho
Publisher: London ; New York : International Thomson Business Press, 1999.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:

Provides a proven way of acquiring business excellence through sound and practical operations and total quality management implementation. Based on TQM models, this book covers important contemporary  Read more...

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Document Type: Book
All Authors / Contributors: Samuel K M Ho
ISBN: 186152398X 9781861523983
OCLC Number: 45230043
Description: xv, 323 pages : illustrations ; 24 cm
Contents: 1. Introduction to Operations Management --
2. Introduction to TQM --
3. The TQM Gurus Ideas --
4. The TQMEX Model --
5. Japanese 5-S Practice --
6. Business Process Re-engineering --
7. Quality Control Circles and Problem Solving --
8. ISO 9000 and Quality Audit --
9. Total Productive Maintenance --
10. TQM /BE Awards --
11. TQMEX in the Real World.
Responsibility: Samuel K.M. Ho.

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1. Introduction to Operations Management 2. Introduction to Quality and TQM 3. The TQM Gurus' Ideas 4. TQMEX Model 5. Japanese 5-S Practice 6. Business Process Re-engineering 7. Quality Control Read more...

 
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