skip to content
Operations management in service industries and the public sector : text and cases Preview this item
ClosePreview this item
Checking...

Operations management in service industries and the public sector : text and cases

Author: Christopher Voss
Publisher: Chichester ; New York : Wiley, ©1985.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings together concepts found in the wider literature as well as presenting some new concepts.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Fallstudiensammlung
Case studies
Additional Physical Format: Online version:
Operations management in service industries and the public sector.
Chichester ; New York : Wiley, ©1985
(OCoLC)707440529
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Christopher Voss
ISBN: 0471908010 9780471908012
OCLC Number: 12080772
Description: ix, 318 pages : illustrations ; 23 cm
Contents: Introduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle. Index.
Responsibility: Christopher Voss [and others].
More information:

Abstract:

Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/12080772> # Operations management in service industries and the public sector : text and cases
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "12080772" ;
    library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/816991359#Place/chichester> ; # Chichester
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/dienstleistungssektor> ; # Dienstleistungssektor
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Thing/service_industries> ; # Service industries
    schema:about <http://id.loc.gov/authorities/subjects/sh2010113455> ; # Social work administration--Great Britain
    schema:about <http://id.worldcat.org/fast/1204623> ; # Great Britain.
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/services_grande_bretagne_gestion_cas_etudes_de> ; # Services--Grande-Bretagne--Gestion--Cas, Études de
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/service_industries_great_britain_management> ; # Service industries--Great Britain--Management
    schema:about <http://id.worldcat.org/fast/1204155> ; # United States.
    schema:about <http://dewey.info/class/658/e19/> ;
    schema:about <http://id.worldcat.org/fast/1113442> ; # Service industries--Management
    schema:about <http://id.worldcat.org/fast/1123443> ; # Social work administration
    schema:about <http://id.loc.gov/authorities/subjects/sh2010112730> ; # Service industries--United States--Management
    schema:about <http://id.loc.gov/authorities/subjects/sh2008111781> ; # Social work administration--United States
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/fallstudiensammlung> ; # Fallstudiensammlung
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/management> ; # Management
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/services_etats_unis_gestion_cas_etudes_de> ; # Services--États-Unis--Gestion--Cas, Études de
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/aide_sociale_administration_etats_unis_cas_etudes_de> ; # Aide sociale--Administration--États-Unis--Cas, Études de
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/verwaltung> ; # Verwaltung
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/aide_sociale_administration_grande_bretagne_cas_etudes_de> ; # Aide sociale--Administration--Grande-Bretagne--Cas, Études de
    schema:about <http://experiment.worldcat.org/entity/work/data/816991359#Topic/dienstensector> ; # Dienstensector
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/109258209> ; # Christopher Voss
    schema:copyrightYear "1985" ;
    schema:datePublished "1985" ;
    schema:description "Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings together concepts found in the wider literature as well as presenting some new concepts."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/816991359> ;
    schema:genre "Case studies"@en ;
    schema:genre "Fallstudiensammlung"@en ;
    schema:inLanguage "en" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/707440529> ;
    schema:name "Operations management in service industries and the public sector : text and cases"@en ;
    schema:productID "12080772" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/12080772#PublicationEvent/chichester_new_york_wiley_1985> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/816991359#Agent/wiley> ; # Wiley
    schema:url <http://catdir.loc.gov/catdir/toc/onix02/85009339.html> ;
    schema:workExample <http://worldcat.org/isbn/9780471908012> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GB8524500> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/12080772> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Thing/service_industries> # Service industries
    a schema:Thing ;
    schema:name "Service industries" ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Topic/aide_sociale_administration_etats_unis_cas_etudes_de> # Aide sociale--Administration--États-Unis--Cas, Études de
    a schema:Intangible ;
    schema:name "Aide sociale--Administration--États-Unis--Cas, Études de"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Topic/aide_sociale_administration_grande_bretagne_cas_etudes_de> # Aide sociale--Administration--Grande-Bretagne--Cas, Études de
    a schema:Intangible ;
    schema:name "Aide sociale--Administration--Grande-Bretagne--Cas, Études de"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Topic/dienstleistungssektor> # Dienstleistungssektor
    a schema:Intangible ;
    schema:name "Dienstleistungssektor"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Topic/fallstudiensammlung> # Fallstudiensammlung
    a schema:Intangible ;
    schema:name "Fallstudiensammlung"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Topic/service_industries_great_britain_management> # Service industries--Great Britain--Management
    a schema:Intangible ;
    schema:hasPart <http://id.loc.gov/authorities/subjects/sh85120347> ;
    schema:name "Service industries--Great Britain--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Topic/services_etats_unis_gestion_cas_etudes_de> # Services--États-Unis--Gestion--Cas, Études de
    a schema:Intangible ;
    schema:name "Services--États-Unis--Gestion--Cas, Études de"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/816991359#Topic/services_grande_bretagne_gestion_cas_etudes_de> # Services--Grande-Bretagne--Gestion--Cas, Études de
    a schema:Intangible ;
    schema:name "Services--Grande-Bretagne--Gestion--Cas, Études de"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2008111781> # Social work administration--United States
    a schema:Intangible ;
    schema:name "Social work administration--United States"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2010112730> # Service industries--United States--Management
    a schema:Intangible ;
    schema:name "Service industries--United States--Management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh2010113455> # Social work administration--Great Britain
    a schema:Intangible ;
    schema:name "Social work administration--Great Britain"@en ;
    .

<http://id.worldcat.org/fast/1113442> # Service industries--Management
    a schema:Intangible ;
    schema:name "Service industries--Management"@en ;
    .

<http://id.worldcat.org/fast/1123443> # Social work administration
    a schema:Intangible ;
    schema:name "Social work administration"@en ;
    .

<http://id.worldcat.org/fast/1204155> # United States.
    a schema:Place ;
    schema:name "United States." ;
    .

<http://id.worldcat.org/fast/1204623> # Great Britain.
    a schema:Place ;
    schema:name "Great Britain." ;
    .

<http://viaf.org/viaf/109258209> # Christopher Voss
    a schema:Person ;
    schema:birthDate "1942" ;
    schema:familyName "Voss" ;
    schema:givenName "Christopher" ;
    schema:name "Christopher Voss" ;
    .

<http://worldcat.org/isbn/9780471908012>
    a schema:ProductModel ;
    schema:isbn "0471908010" ;
    schema:isbn "9780471908012" ;
    .

<http://www.worldcat.org/oclc/707440529>
    a schema:CreativeWork ;
    rdfs:label "Operations management in service industries and the public sector." ;
    schema:description "Online version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/12080772> ; # Operations management in service industries and the public sector : text and cases
    .

<http://www.worldcat.org/title/-/oclc/12080772>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/12080772> ; # Operations management in service industries and the public sector : text and cases
    schema:dateModified "2018-08-23" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.