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Operations management in service industries and the public sector : text and cases

Author: Christopher Voss
Publisher: Chichester ; New York : Wiley, ©1985.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings together concepts found in the wider literature as well as presenting some new concepts.
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Genre/Form: Fallstudiensammlung
Case studies
Additional Physical Format: Online version:
Operations management in service industries and the public sector.
Chichester ; New York : Wiley, ©1985
(OCoLC)707440529
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Christopher Voss
ISBN: 0471908010 9780471908012
OCLC Number: 12080772
Description: ix, 318 pages : illustrations ; 23 cm
Contents: Introduction to Service Operations. Design of Service Operations. Managing the Workforce. Capacity Mangagement. Operations Control. Quality Management. Field Service Management. Queue Systems Design Management. Material Management. Site Locaton. Operations Strategy and the Multi-Site Life Cycle. Index.
Responsibility: Christopher Voss [and others].
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Abstract:

Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries this book brings  Read more...

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