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Operations management

Author: Terry Hill
Publisher: Houndmills, Basingstoke, Hampshire ; New York, N.Y. : Palgrave Macmillan, 2005.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
Drawing on his extensive industrial and consultancy experience, Terry Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Terry Hill
ISBN: 140399112X 9781403991126 1403934665 9781403934666
OCLC Number: 56794346
Description: xxxiii, 764 pages : illustrations (some color) ; 26 cm
Contents: About The Author --
Short Contents --
Long Contents --
List Of Case Examples --
Cast Of Characters --
Preface --
PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS --
Managing Operations --
Operations Strategy --
Managing People --
PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS --
Designing and Developing Services & Products --
Designing Service Delivery Systems --
Designing Manufacturing Processes --
Location and Layout --
PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM --
Managing Capacity --
Technology Developments --
Operations Scheduling & Execution --
Managing Quality --
Managing Inventory --
Managing the Supply Chain --
Process Reliability & Delivery System Maintenance --
PART IV: IMPROVING OPERATIONS --
Time & Productivity --
Improving Operations --
PART V: MANAGING OPERATIONS IN PRACTICE --
Ash Electrics --
Berwick Carpets --
British Airways: Customising the service --
Caltrex Engineering (A) --
Caltrex Engineering (B) --
Fabritex Future Investments Group --
Georgian Frames --
Ghent Fireworks --
Holmgren Engineering --
Hunting Swift --
The Ipswich Hospital --
NHS Trust --
Lloyds TSB --
McDonalds --
Northmore Finance Direct --
Platt Green Electronics --
Pret a Manger --
Redman Company --
Richmond Plastics --
Rivionia Bank --
Selfridges --
Southwest Airlines --
Spencer Thompson Tile Products --
Too Short the Day --
The Turn of an Unfriendly Card --
Weavers Homeopathic Products --
Wilson Pharmaceuticals --
Yuppie Products --
Acknowledgements --
Index.
Responsibility: Terry Hill.
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Abstract:

Drawing on his extensive industrial and consultancy experience, Terry Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants.

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