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Organization diagnosis, design, and transformation

Author: John R Latham; John Vinyard
Publisher: Hoboken, N.J. : Wiley, ©2008.
Series: Baldridge user's guide
Edition/Format:   Print book : CD for computer : English : 3rd ed., updatedView all editions and formats
Summary:

Offers information for diagnosing and improving organization regardless of your level of experience with the criteria. This book provides explanations, methods, and real-life examples to help you  Read more...

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Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: John R Latham; John Vinyard
ISBN: 9780470898413 0470898410
OCLC Number: 182555098
Notes: "Baldrige user's guide."
Description: xiv, 456 pages : illustrations ; 28 cm + 1 CD-ROM (4 3/4 in.).
Contents: Foreword.Acknowledgements.About the Authors.Monfort Institute.Introduction to Performance Excellence.Part I: Four Dimensions of Performance Excellence.The Organization Context.Design Principles.The Organization System.Maturity Models.Part II: Profile, Processes, and Results.ProfileOrganizational Environment (P.1a)Organizational Relationships (P.1b)Competitive Relationships (P.1b)Strategic Context (P.2b)Performance Improvement System (P.2c)Leadership.Vision and Values (1.1a)Communication and Organization Performance (1.1b)Organizational Governance (1.2a)Legal and Ethical Behavior (1.2b)Support of Key Communities (1.2c)Strategic Planning.Strategy Development Process (2.1a)Strategic Objectives (2.1b)Action Plan Development and Deployment (2.2a)Performance Projections (2.2b)Customer and Market Focus.Customer and Market Knowledge (3.1a)Customer Relationship Building (3.2a)Customer Satisfaction Determination (3.2b)Measurement, Analysis, and Knowledge Management.Performance Measurement (4.1a)Performance Analysis, Review, and Improvement (4.1b)Management of Information Resources (4.2a)Data, Information, and Knowledge Management (4.2b)Workforce Focus.Workforce Enrichment (5.1a)Workforce and Leader Development (5.1b)Assessment of Workforce Engagement (5.1c)Workforce Capability and Capacity (5.2a)Workforce Climate (5.2b)Process Management.Core Competencies (6.1a)Work Process- Design (6.1b)Emergency Readiness (6.1c)Work Process Management (6.2a)Work Process Improvement (6.2b)Results.Product and Service Results (7.1a)Customer-Focused Results (7.2a)Financial and Market Results (7.3a)Workforce Results (7.4a)Process Effectiveness Results (7.5a)Leadership and Social Responsibility Results (7.6a)Part III: The Journey.Glossary.References.
Series Title: Baldridge user's guide
Responsibility: John Latham, John Vinyard ; with forewords by John Timmerman, Joe Alexander, John Heer.

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