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Organizational assessment and improvement in the public sector

Author: Kathleen M Immordino
Publisher: Boca Raton : CRC Press, ©2010.
Series: Public administration and public policy.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Immordino, Kathleen M.
Organizational assessment and improvement in the public sector.
Boca Raton : CRC Press, ©2010
(DLC) 2009028181
(OCoLC)212843895
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kathleen M Immordino
ISBN: 9781420084214 1420084216 9781420084207 1420084208 9781466531338 1466531339
OCLC Number: 471478764
Description: 1 online resource (xxiii, 228 pages) : illustrations.
Contents: Organizational Assessment and the Public SectorThe Demand for Effectiveness and EfficiencyOrganizational AssessmentAssessment and Organizational DevelopmentChallenges in Public Sector Assessment and ImprovementOpportunities in Public Sector AssessmentSummaryNotesAssessment as a Communication ProcessCommunication Processes in Self-AssessmentSummaryNotesApplying Assessment Practices in the Public SectorCurrent State of Assessment in Government and How It Has Developed over Time Structured Self-Assessment ModelsAdapting Existing Assessment Processes for the Public Sector AssessmentSummaryNotesThe Public Sector Assessment and Improvement ModelStructureThe Human Factor Group: Interpersonal and Communication Competence The Operational Factors: Enabling the Work of the OrganizationDashboardsAssessment: Applying the Information LearnedNotesImplementing a Self-Assessment ProgramStep 1: Preparing for an AssessmentStep 2: Conducting the Assessment ProcessStep 3: Following Through on OutcomesSummaryNotesAssessment, Improvement, and the Process of Organizational ChangeChange Efforts in the Public SectorIdentifying Barriers to ChangeThe Process of Organizational ChangeUnderstanding the Scope of ChangeOrganizational Learning and Personal Learning: Creating an Internal Case for ChangeCreating an External Case for Change: Constituent InvolvementSummaryNotesCase Studies and Best Practices in Assessing Public Sector OrganizationsCase StudiesSummaryNotesThe Future of AssessmentThe Need to Identify and Disseminate Best Practices in Government AssessmentThe Need for Continued Adaptation of Assessment ModelsIdentifying Tools that Facilitate Assessment ProcessesFinding New Ways to Encourage Governments to Participate and to Engage Their StaffIncreased Recognition of the Role of Constituents in AssessmentLinking Assessment Processes to Strategic Planning and BudgetingFinding Ways to Sustain a Culture of Assessment that Do Not Rely on a Single ChampionConclusionBibliographyGlossaryAppendix A: The Public Sector Assessment and Improvement ModelAppendix B: The Public Sector Assessment and Improvement Model-Short FormAppendix C: ExercisesAppendix D: Tools for Organizational Change Efforts
Series Title: Public administration and public policy.
Responsibility: Kathleen M. Immordino.

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Stressing the significant and important differences between business and government, this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at Read more...

 
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