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|Additional Physical Format:||Print version:
Immordino, Kathleen M.
Organizational assessment and improvement in the public sector.
Boca Raton : CRC Press, ©2010
|Material Type:||Document, Internet resource|
|Document Type:||Internet Resource, Computer File|
|All Authors / Contributors:||
Kathleen M Immordino
|ISBN:||9781420084214 1420084216 9781420084207 1420084208|
|Description:||1 online resource (xxiii, 228 pages) : illustrations.|
|Contents:||Organizational Assessment and the Public Sector The Demand for Effectiveness and Efficiency Organizational Assessment Assessment and Organizational Development Challenges in Public Sector Assessment and Improvement Opportunities in Public Sector Assessment Summary Notes Assessment as a Communication Process Communication Processes in Self-Assessment Summary Notes Applying Assessment Practices in the Public Sector Current State of Assessment in Government and How It Has Developed over Time Structured Self-Assessment Models Adapting Existing Assessment Processes for the Public Sector Assessment Summary Notes The Public Sector Assessment and Improvement Model Structure The Human Factor Group: Interpersonal and Communication Competence The Operational Factors: Enabling the Work of the Organization Dashboards Assessment: Applying the Information Learned Notes Implementing a Self-Assessment Program Step 1: Preparing for an Assessment Step 2: Conducting the Assessment Process Step 3: Following Through on Outcomes Summary Notes Assessment, Improvement, and the Process of Organizational Change Change Efforts in the Public Sector Identifying Barriers to Change The Process of Organizational Change Understanding the Scope of Change Organizational Learning and Personal Learning: Creating an Internal Case for Change Creating an External Case for Change: Constituent Involvement Summary Notes Case Studies and Best Practices in Assessing Public Sector Organizations Case Studies Summary Notes The Future of Assessment The Need to Identify and Disseminate Best Practices in Government Assessment The Need for Continued Adaptation of Assessment Models Identifying Tools that Facilitate Assessment Processes Finding New Ways to Encourage Governments to Participate and to Engage Their Staff Increased Recognition of the Role of Constituents in Assessment Linking Assessment Processes to Strategic Planning and Budgeting Finding Ways to Sustain a Culture of Assessment that Do Not Rely on a Single Champion Conclusion Bibliography Glossary Appendix A: The Public Sector Assessment and Improvement Model Appendix B: The Public Sector Assessment and Improvement Model-Short Form Appendix C: Exercises Appendix D: Tools for Organizational Change Efforts|
|Series Title:||Public administration and public policy.|
|Responsibility:||Kathleen M. Immordino.|
Stressing the significant and important differences between business and government, this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at
- Organizational effectiveness -- United States -- Evaluation.
- Administrative agencies -- United States -- Management -- Evaluation.
- POLITICAL SCIENCE -- Public Affairs & Administration.
- Administrative agencies -- Management -- Evaluation.
- Organizational effectiveness -- Evaluation.
- United States.
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by wmsadmin updated 2012-01-17