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Organizational Excellence Through Total Quality Management.

Author: H Lal
Publisher: New Delhi : New Age International Pvt. Ltd., Publishers, 2008.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has  Read more...
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: H Lal
ISBN: 9788122426434 8122426433
OCLC Number: 437109979
Description: 1 online resource (486 pages)
Contents: Cover; Foreword; Preface; Contents; Chapter 1. Product Quality and its Control; Chapter 2. Creating Quality by Design; Chapter 3. Quality Control of the Purchased Product; Chapter 4. Quality Control of Manufacturing Processes; Chapter 5. Sales and Product Quality; Chapter 6. Organising Effective Quality Management; Chapter 7. Economics of Quality; Chapter 8. The Human Factor in Quality; Chapter 9. Management of Service Quality; Chapter 10. Concept and Philosophy; Chapter 11. ISO-9000 Standards; Chapter 12. The Customer-Focused Organization; Chapter 13. Leadership and Team Building. Chapter 14 Lean Production SystemChapter 15. Total Productive Maintenance (TPM); Chapter 16. Customer Relationship Management (CRM); Chapter 17. Six-Sigma; Chapter 18. Corporate Social Responsibility; Chapter 19. Balance Score Card; Chapter 20. Quality Awards; Chapter 21. Implementation of TQM; Chapter 22. Frequency Distribution; Chapter 23. Normal Distribution; Chapter 24. Theory of Probability; Chapter 25. Control Charts; Chapter 2.

Abstract:

About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to tr.

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