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The other side of the window : providing exceptional service in government

Author: Kirby Timmons; Dan Hyduk; Debra Horen; CRM Learning (Firm); Dakota Group.
Publisher: Carlsbad, CA : CRM Learning, ©2001.
Edition/Format:   VHS video : VHS tape   Visual material : EnglishView all editions and formats
Database:WorldCat
Summary:
"How to apply flexibility and common sense so that working 'by the book' doesn't preclude satisfying the cusotmer."
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Kirby Timmons; Dan Hyduk; Debra Horen; CRM Learning (Firm); Dakota Group.
OCLC Number: 47218634
Notes: With: Leader's guide / written by Debra Horen.
Credits: Director, Dan Hyduk; writer, Kirby Thomas.
Description: 1 videocassette (19 min.) : sd., col. ; 1/2 in. + 1 leader's guide (30 p. ; 28 cm.)
Details: VHS.
Other Titles: Providing exceptional service in government
Responsibility: produced for CRM Learning by the Dakota Group.

Abstract:

"How to apply flexibility and common sense so that working 'by the book' doesn't preclude satisfying the cusotmer."

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