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Out of the crisis

Author: W Edwards Deming
Publisher: Cambridge, Mass. : Massachusetts Institute of Technology, Center for Advanced Engineering Study, ©1986.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
The author explains what he believes managers have been doing wrong, informs them what they must do, and shows them Demings' Way Out of the crisis.
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Document Type: Book
All Authors / Contributors: W Edwards Deming
ISBN: 0911379010 9780911379013
OCLC Number: 13126265
Description: xiii, 507 pages : illustrations ; 22 cm
Contents: Chain reaction: quality, productivity, lower costs, capture the market --
Principles for transformation of western management --
Diseases and obstacles --
When? how long --
Questions to help managers --
Quality and the consumer --
Quality and productivity in service organizations --
Some new principles of training and leadership --
Operational definitions, conformance, performance --
Standards and regulations --
Common causes and special causes of improvement, stable system --
More examples of improvement downstream --
Some disappointments in great ideas --
Two reports to management --
Plan for minimum average total cost for test of incoming materials and final product --
Organization for improvement of quality and productivity --
Some illustrations for improvement of living.
Responsibility: W. Edwards Deming.

Abstract:

The author explains what he believes managers have been doing wrong, informs them what they must do, and shows them Demings' Way Out of the crisis.

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