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Out of the crisis

Author: W Edwards Deming
Publisher: Cambridge, Mass. : MIT Press, 2000.
Edition/Format:   Print book : English : 1st MIT Press edView all editions and formats
Summary:

Deming offers a theory of management based on his famous 14 Points for Management.

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Document Type: Book
All Authors / Contributors: W Edwards Deming
ISBN: 0262541157 9780262541152
OCLC Number: 254639936
Notes: Originally published: Cambridge, Mass. : Massachusetts Institute of Technology, Center for Advanced Engineering Study, ©1986.
Description: xiii, 507 pages : illustrations ; 22 cm
Contents: Chain reaction : quality, productivity, lower costs, capture the market --
Principles for transformation of western management --
Diseases and obstacles --
When? How long? --
Questions to help managers --
Quality and the consumer --
Quality and productivity in service organizations --
Some new principles of training and leadership --
Operational definitions, conformance, performance --
Standards and regulations --
Common causes and special causes of improvement. Stable system --
More examples of improvement downstream --
Some disappointments in great ideas --
Two reports to management --
Plan for minimum average total cost for test of incoming materials and final product --
Organization for improvement of quality and productivity --
Some illustrations for improvement of living --
Appendix : Transformation in Japan.
Responsibility: W. Edwards Deming.

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