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Outcome-oriented public management : a responsibility-based approach to the new public management

Author: Kuno Schedler; Isabella Proeller
Publisher: Charlotte, NC : Information Age Pub., ©2010.
Series: Research in public management (Unnumbered)
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Schedler, Kuno.
Outcome-oriented public management.
Charlotte, NC : Information Age Pub., ©2010
(DLC) 2010041401
(OCoLC)667213257
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kuno Schedler; Isabella Proeller
ISBN: 9781617351822 1617351822
OCLC Number: 698587591
Description: 1 online resource (xiv, 254 pages) : illustrations.
Contents: pt. I Introduction and Fundamentals --
1. Public Administration and Outcome-Oriented Public Management --
Administration? or Management? or Both? --
Fundamentals --
The Functions of the State --
Public Administration --
The Implementing Arm of the State --
Crises in Public Administration --
A Way Out of the Crisis --
Public Governance --
New Public Management as a Reform Model --
Publications and Rhetoric about New Public Management --
Best-Practice Approaches --
Theoretically Conceptual Approaches --
The Analysis of Processual Elements --
The Interdisciplinary View of Reform --
Discuss --
Further Readings --
2. Theoretical Foundations and Fundamental Premises of NPM --
The Theoretical Foundations of NPM --
Fundamental Premises --
An Optimistic View of Humanity --
The State and Administration are Necessary --
The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation. Rational Public Management is Possible --
Competition Results in More Efficiency and Effectiveness Than Planning and Control --
Politics and Administration are Able to Learn --
Discuss --
Further Readings --
pt. II Strategic Elements in the Concept of NPM --
3. The Strategy of NPM --
The Vision of "Human Administration" and of the "State as a Service Provider" --
Processes and Actors: Normative-Strategic Management --
The Distribution of Competence between Politics and Administration in NPM --
Role Assignment According to Administrative Units --
The Essence: The Strategic Objectives of NPM --
Customer Orientation --
Outcome Orientation --
Quality Orientation --
Competition Orientation --
Discuss --
Further Readings --
pt. III Structural and Processual Elements in the Concept of OPM --
4. The Decentralisation of the Management and Organisation Structure --
Hallmarks of the New Management and Organisation Structure. Political Leadership and Administrative Management --
Decentralised, Flat Organisation --
Separation of Funder, Buyer and Provider --
The Model of the Enabling Authority --
Interministerial and Multicorporate Functions --
Functions and Control Mechanisms of Interministerial Units --
Organisational Structure and Decentralised Responsibility for Resources --
Effects and Consequences of the New Management and Organisation Structure --
Discuss --
Further Readings --
5.Organisation from the Points of View of Customers and Quality --
Coordination by Customers --
Coordination by Intermediaries --
One-Stop Concept --
Customer-Segment-Oriented Organisation --
Customer and Quality Orientation in the Life-Cycle of Output Production --
Discuss --
Further Readings --
6. Outcome-Oriented Control through Performance Agreements --
The Control Process in OPM --
Value Planning --
Output Production --
Value Creation and Measurement --
The Three Levels of Control. The Executive's Priority Programme --
The Integrated Tasks and Finance Plan --
Annual Performance Budget --
Contract Management --
Divergences from Performance Agreements --
Qualifications Required for Contract Management --
Discuss --
Further Readings --
7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management --
Demands Made on Financial Management --
The Internal Providers' One-Line Budgets --
Calculation of the Contract Amount --
Financial and Management Accounting --
Accountancy --
Accrual Accounting as the Basis --
Cost Accounting --
Internal Recoveries --
Accounting for Outputs --
Accounting for Outcomes --
Accounting for Impact --
Indices for Public Management --
Comprehensive Management Accounting --
Reporting in Cockpit Systems --
Discuss --
Further Readings --
8.Competition and Market Mechanisms --
Competition in Public Administration --
Government Institutions as Market Participants. Competition Mechanisms in Public Administration --
Non-Market Competition --
Quasi-Market Competition --
Market Competition --
Public-Private Partnerships --
Performance Depth in the Public Sector --
Performance Depth Analysis --
Task Review and Relinquishment --
Discuss --
Further Readings --
9. The Relationship between OPM and the Law --
Legal Systems --
The Functions and Configurations of Law --
Principles of Governance --
Requirements and Guidelines for Administrative Action --
Requirements Under Administrative Law --
Selected Issues and Fields of Tension --
Outcome and Output Orientation versus the Principle of Legality --
Decentralised Leadership Structures versus Organisation Law --
One-Line Budgeting versus Financial and Budget Law --
Discuss --
Further Readings --
pt. IV Capacities --
the Resources of OPM --
10. Human Resources Capacity --
Personnel Policy --
OPM's Demands on Managerial Behaviour --
Leading through Target Agreements. Elements of Modern Personnel Management --
Staff Selection in OPM --
Performance Reviews in OPM --
Staff Reward in OPM --
Personnel and Organisation Development --
Discuss --
Further Readings --
11. Technical Capacity: Information Technology --
Application Levels of Information Technology --
Target Groups and Interfaces --
Electronic Government --
Development of a Conceptual Frame for e-Government --
Obstacles in the Way of e-Government --
Data Protection --
Data Security --
Digital Divide --
Discuss --
Further Readings --
pt. V Cultural Aspects in the Concept of OPM --
12. The Administrative Culture of OPM --
What is Administrative Culture? --
The Significance of Administrative Culture --
How Does OPM Change Administrative Culture? --
Little or No Awareness of Administrative Culture --
Customer Orientation was Enhanced --
Legality Does not Impose a Limit on Customer Orientation --
Bureaucrats do not Experience Themselves as Bureaucratic. The Middle Management is Ignored --
Political Culture --
Discuss --
Further Readings --
pt. VI Reflections on the Model --
13. The Model of Outcome-Oriented Public Management under Scrutiny --
How Can the Implementation of OPM be Judged? --
Comparison with Other Reform Efforts --
NPM Put Up for Discussion --
Debating Point 1 Changes in the Personnel Situation --
Debating Point 2 The Haziness of the Term, "New Public Management" --
Debating Point 3 New Public Management Weakens the Working Order of the State --
Debating Point 4 New Public Management as a "One Size Fits All" --
Debating Point 5 New Public Management and Power --
Debating Point 6 The Technocracy of NPM --
Debating Point 7 Outcome Orientation and Outcome Measurement --
OPM's Dilemma of the Supervisors and the Supervised --
Discuss --
Further Readings.
Series Title: Research in public management (Unnumbered)
Other Titles: Wirkungsorientierte Verwaltungsführung.
Responsibility: Kuno Schedler, Isabella Proeller.

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