Home

WorldCat Home About WorldCat Help

Search

Search for Library Items Search for Lists Search for Contacts Search for a Library

Create lists, bibliographies and reviews: or

Cite/Export

Cite/Export

Copy a citation

APA (6th ed.)

Chicago (Author-Date, 15th ed.)

Harvard (18th ed.)

MLA (7th ed.)

Turabian (6th ed.)

Export a citation
Export to RefWorks Export to EndNote / Reference Manager Export to EasyBib
Export to EndNote / Reference Manager(non-Latin) Cancel
Note: Citations are based on reference standards. However, formatting rules can vary widely between applications and fields of interest or study. The specific requirements or preferences of your reviewing publisher, classroom teacher, institution or organization should be applied.
Print
E-mail

E-mail

All fields are required.

The E-mail Address(es) field is required. Please enter recipient e-mail address(es).

The E-mail Address(es) you entered is(are) not in a valid format. Please re-enter recipient e-mail address(es).

You may send this item to up to five recipients.
Enter recipient e-mail address(es): Separate up to five addresses with commas (,)
The name field is required. Please enter your name.
Enter your name: Subject:
The E-mail message field is required. Please enter the message.
E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/778424138 Title: Outside in : the power of putting customers at the center of your business Author: Harley Manning; Kerry Bodine; Forrester (Firm) Publisher: Boston : Houghton Mifflin Harcourt, 2012. ISBN/ISSN: 9780547913988 0547913982 OCLC:778424138

Please verify that you are not a robot.

Cancel
Share
Permalink

Permalink

Copy this URL to link to this page:

Write a review
Rate this item:
- 1
- 2
- 3
- 4
- 5

Outside in : the power of putting customers at the center of your business

Preview this item

Checking...

Outside in : the power of putting customers at the center of your business

Author:	Harley Manning; Kerry Bodine; Forrester (Firm)
Publisher:	Boston : Houghton Mifflin Harcourt, 2012.
Edition/Format:	Print book : EnglishView all editions and formats
Summary:	Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Customer relations. Customer services.
More like this	Similar Items

Borrow / obtain a copy

Find a copy in the library

Finding libraries that hold this item...

Details

Document Type:	Book
All Authors / Contributors:	Harley Manning; Kerry Bodine; Forrester (Firm) Find more information about:
ISBN:	9780547913988 0547913982
OCLC Number:	778424138
Notes:	"New Harvest Books."
Description:	x, 260 pages : illustrations ; 24 cm
Contents:	I. The value of customer experience -- You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- II. The six disciplines of customer experience -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- III. How customer experience transforms companies -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on.
Responsibility:	Harley Manning, Kerry Bodine, Forrester Research.

Abstract:

Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.

Reviews

User-contributed reviews

Linked Data

Primary Entity

<http://www.worldcat.org/oclc/778424138> # Outside in : the power of putting customers at the center of your business
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "778424138" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/mau> ;
   library:placeOfPublication <http://dbpedia.org/resource/Boston> ; # Boston
   schema:about <http://dewey.info/class/658.812/e23/> ;
   schema:about <http://id.worldcat.org/fast/885533> ; # Customer relations
   schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/9610424> ; # Kerry Bodine
   schema:contributor <http://viaf.org/viaf/152795290> ; # Forrester (Firm)
   schema:creator <http://viaf.org/viaf/73619846> ; # Harley Manning
   schema:datePublished "2012" ;
   schema:description "I. The value of customer experience -- You need your customers more than they need you -- Customer experience means billions to business -- The customer experience ecosystem -- II. The six disciplines of customer experience -- From bumper sticker to business discipline -- Strategy -- Customer understanding -- Design -- Measurement -- Governance -- Culture -- III. How customer experience transforms companies -- The natural path to customer experience maturity -- The rise of the chief customer officer -- The customer experience race is on."@en ;
   schema:description "Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/1163580457> ;
   schema:inLanguage "en" ;
   schema:name "Outside in : the power of putting customers at the center of your business"@en ;
   schema:productID "778424138" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/778424138#PublicationEvent/boston_houghton_mifflin_harcourt_2012> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/1163580457#Agent/houghton_mifflin_harcourt> ; # Houghton Mifflin Harcourt
   schema:workExample <http://worldcat.org/isbn/9780547913988> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/778424138> ;
    .

Related Entities

<http://dbpedia.org/resource/Boston> # Boston
    a schema:Place ;
   schema:name "Boston" ;
    .

<http://dewey.info/class/658.812/e23/>
a schema:Intangible ;
.

<http://experiment.worldcat.org/entity/work/data/1163580457#Agent/houghton_mifflin_harcourt> # Houghton Mifflin Harcourt
    a bgn:Agent ;
   schema:name "Houghton Mifflin Harcourt" ;
    .

<http://id.loc.gov/vocabulary/countries/mau>
    a schema:Place ;
   dcterms:identifier "mau" ;
    .

<http://id.worldcat.org/fast/885533> # Customer relations
    a schema:Intangible ;
   schema:name "Customer relations"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
   schema:name "Customer services"@en ;
    .

<http://viaf.org/viaf/152795290> # Forrester (Firm)
    a schema:Organization ;
   schema:name "Forrester (Firm)" ;
    .

<http://viaf.org/viaf/73619846> # Harley Manning
    a schema:Person ;
   schema:familyName "Manning" ;
   schema:givenName "Harley" ;
   schema:name "Harley Manning" ;
    .

<http://viaf.org/viaf/9610424> # Kerry Bodine
    a schema:Person ;
   schema:familyName "Bodine" ;
   schema:givenName "Kerry" ;
   schema:name "Kerry Bodine" ;
    .

<http://worldcat.org/isbn/9780547913988>
    a schema:ProductModel ;
   schema:isbn "0547913982" ;
   schema:isbn "9780547913988" ;
    .

<http://www.worldcat.org/title/-/oclc/778424138>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
   schema:about <http://www.worldcat.org/oclc/778424138> ; # Outside in : the power of putting customers at the center of your business
   schema:dateModified "2018-03-11" ;
   void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .

<http://www.worldcat.org/title/-/oclc/778424138#PublicationEvent/boston_houghton_mifflin_harcourt_2012>
    a schema:PublicationEvent ;
   schema:location <http://dbpedia.org/resource/Boston> ; # Boston
   schema:organizer <http://experiment.worldcat.org/entity/work/data/1163580457#Agent/houghton_mifflin_harcourt> ; # Houghton Mifflin Harcourt
   schema:startDate "2012" ;
    .

Content-negotiable representations

Turtle (text/turtle)
JSON-LD (application/ld+json)
RDF/XML (application/rdf+xml)
N-TRIPLES (text/plain)
HTML+RDFa (text/html)

Please sign in to WorldCat

Don't have an account? You can easily create a free account.

You:	Sign In \| Register \| My WorldCat \| My Lists \| My Watchlist \| My Reviews \| My Tags \| My Saved Searches
WorldCat:	Home \| About \| Help \| Search

Nearby libraries