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  E-mail Message: I thought you might be interested in this item at http://63454.worldcat.org/oclc/778424138 Title: Outside in : the power of putting customers at the center of your business Author: Harley Manning; Kerry Bodine; Forrester (Firm) Publisher: Boston : Houghton Mifflin Harcourt, 2012. ISBN/ISSN: 9780547913988 0547913982 OCLC:778424138

  
  

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Subjects

• Customer relations.
• Customer services.

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Outside in : the power of putting customers at the center of your business

Author:	Harley Manning; Kerry Bodine; Forrester (Firm)
Publisher:	Boston : Houghton Mifflin Harcourt, 2012.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.